Customer's Reviews and Testimonials

Here are many more testimonials from our past clients

John Cassey

We are an Australian charity involved in overseas aid. All our media (video, images) for the past 6 years had been moved to an external hard drive - which then failed. Local experts referred us to Payam after being unable to recover data. Lachlan made the process of sending the disc easy and was at all times attentive, clear and professional about options. The eventual cost was beyond our means. Knowing we were a charity, Payam offered to recover the data at a substantially reduced cost and put it onto a complimentary hard drive. You guys are great!!!!!! Thank you

Frederick Palmer

Three other data recovery experts failed to repair my SD memory card but Payam was able to do a chip off recovery which nobody else tried and they got all of my honey moon photos back. My wife and I will never forget you - you are amazing

Adrian Chitoni

Kane from Payam Brisbane was great and easy to deal with. They definitely know what they are doing and have all the advanced tools and fancy software which can talk to the drive's firmware directly to recover nearly any faulty drive. In our case our sata hard drive would turn off during data recovery with r-studio and reply with CRC errors. They managed to recover all the data on it and clone it 1:1 to a new drive that was bootable.

Great job, reasonable pricing. And the person you talk to is actually the person who does the recovery so you don't talk to a clueless front desk person. They are definitely one of the best in their field and this is coming from an IT specialist with 20 years experience.

Alex Giangrasso

Recovered data from my water damaged (destroyed) Samsung Galaxy S6 3 weeks after the damage occurred. Amazing service

Diane Pain

I lost very sentimental photos due to a corrupt card. I was quoted $800.00 to recover them by the other data recovery company. Payam did it for 1/4 the price, I couldn't believe it. They were easy to deal with, kept in constant contact so I knew exactly what was going on, and got the disk to me very quickly. Yay, I thought I might never get those photos back, I'm overjoyed. Thanks guys. If I need help with business data recovery I know where I will be going.

Kristen Sager

You only pay if they can recover your data, that was a big selling point for me. The process from start to finish was an efficient one and they managed to retrieve 100% of my data. Great website also. I will definitely use them again in the future.

Tammy Tattam

When my hard drive died I thought I had lost everything but Payam Data Recovery, recovered & saved my stuff very grateful

Bennie Gordon

When my Intel SSD stopped working after it went to sleep one day, I googled data recovery and Payam were the first to get back to me. They recovered everything for $600. Worth every cent. Easy to deal with.

Maryanne Blackman

Just wanted to say thank you for retrieving my data from a very broken USB stick. It had a lot of important information which I would have been lost without.

The whole process was easy and I really appreciated all of your help. I will definitely let others know about the service. Thank you again!

Peter Macallef

The one thing that I valued most in my business life has been Customer Service. The customer service I received from Lachlan was extremely good, I knew what was happening at all times and the retrieval of my Photos was the highest priority and successfully achieved

Ruthy Walsh

My HDD had crashed. I left the HDD in Payams hands expecting the worst but was pleasantly surprised when told they were able to recover all the data very quickly which included a lot of photos and Company information. Very friendly and professional staff.

V Kinetic

We have been using Payam's services for the last couple of years and have always found them to be highly professional, capable and courteous. They have helped many of our customers recover data that would otherwise have been lost and at a very competitive price. We are extremely happy with their service and wouldn't hesitate in recommending them to anyone with hard drive problems. We anticipate using Payam for all our data recovery requirements for years to come.

RoseDi

Thank you for your excellent work, after 3 attempts of trying to recover my photos from my iPhone which I had dropped in the toilet and just stopped working, Payam were able to recover everything from my very dead iPhone!!! Excellent customer service!!! Thank you so much!!!!

Amanda Barnes

Paolo and Vinh at Payam were amazing. Not only is their skill amazing but their customer service is 2nd to none! I delivered them my water damaged iphone with precious photos from a recent trip, and within a few days they called with good news they'd been able to recover my data. The best thing is how easy they make it. They provided me with a USB with all my files, but also an iTunes Backup file which I easily restored to my new phone with a little help on the phone from AppleCare. Thanks guys I'll definitely be recommending you to anyone who finds themselves in my position. Cheers

Vinny Corey

What looked like a hopeless case when strip hard drives failed, was turned around, and for a reasonable price all data was recovered - well over 200 GB. Well done!

David Doley

I was completely happy with the service you provided recently in recovering data from my hard drive. All the files were accessible and in good order. Thanks again for a job well done.

E Kosa

Fast, friendly, efficient service, clearly priced on the web page. Conveniently located in the centre of town. Offered to keep a copy of data until I have created my own back-up. Great communication throughout. Seamless operation. Thanks!

Michael Payne

I am writing to tell you how satisfied I am with the service that you and PAYAM provided.

As you may remember, I had a WD Passport drive that had archived mail files, presentations and documents stored on it.  The drive died during a trip overseas and I was desperate to recover the information. I found your advertisement on the internet and also found some independent references on other forums and blogs as to the quality of work that PAYAM was able to provide.

Costing was visible, nothing was hidden.

From the first phone call contact, to the final pickup, PAYAM provided exemplary service and support.  Email replies were fast, and the phone support was excellent - Craig Nevans is an excellent resource and a real asset in critical situations like this where communication is vital.

At all times I knew the situation with the recovery and the process.  Despite the possibility that the information would not be able to be recovered, you were able to retrieve the documents and mail files and so I am able to maintain my archives and so avoid a significant amount of work and also heart-ache when trying to look for older information.

I would recommend PAYAM to anyone in a similar situation who needs honest, professional cost effective service and support. Thank you again.

Steve Jones

I highly recommend this business, the people were down to earth and straightforward with me, after being quoted 2k to recover my things on my laptop and being charged $90 to hear this from Geeks2u, Payam were heaven sent! They have me a realistic price and timeframe, I could not have been happier! I would not at all hesitate recommending them to anyone, at least you know what they say to you is what they mean without taking you for a ride. Thank you so much!!

Daniel Kolic

A big thank you to Payam for recovering our two hard disk drives completely. We had a server running two mirrored SCSI hard disk drives. We thought we were protected, however both hard drives failed. We tried everything we could to recover the information but had no luck. Our last option was to get the professionals at Payam to recover the data for us and they were able to do this within 24 hours. Payam constantly kept us up to date with their progress and were extremely professional. I highly recommend their services.

After a water damage incident that all but destroyed my laptop, I was in a complete panic as to what to do.  I was in the middle of writing a postgraduate thesis and feared that I had lost it all, along with with all my photos, research and other various projects I had been working on for the past four years.  I was referred to Payam Data Recovery by an Apple technician, and to my absolute delight (and relief!) they were able to retrieve just about everything off my hard drive!  What is more, they were constantly in touch with me throughout the process with quotes, updates and general courtesy calls.  I'm dedicating my degree to them!  Thanks guys!

I recently lost around 850Gb of data on my external hard drive through a crash/corruption, data which consisted of both business and personal data compiled over a period of ten years. I was absolutely devastated when I thought I'd lost it all, because most of it was either irreplaceable or replaceable only through thousands of hours work sourcing it from a wide range of external and internal areas

My computer IT guy in Sydney (A Little Help Computing Services) recommended Payam Data Recovery and whilst one of our businesses is based in Sydney, I live in Melbourne, which is where the disaster occurred. I was very pleasantly surprised when he advised that Payam also had an office in Melbourne, where I met Craig Nevans

Craig was great to deal with, very personable, friendly and efficient, and I am ecstatic that Payam have been able to recover the majority of my data. I have no hesitation in wholeheartedly recommending their services!

Name withheld

I chose Payam Data Recovery based on a recommendation from a friend in the IT industry…I gotta say they were fantastic to deal with! I had an external HD fail at the most inconvenient time, as I had shifted the entire contents of my PC to it whilst I was reformatting. I had family photos, documents and everything, I thought it was all lost. I sent my HD to Payam, with an expectation of a 2 week wait, and the possibility of no result. I was wrong! About 2 days later, I got a message telling me they were about to start on my job…later that day I got a phone call telling me it was finished and all successful ….and back in my hand the next day. Hopefully…I will never have to use them again…but if I do, I’d go nowhere else.

Joseph Anthony

I love your work, it was fantastic service, and should you ever require it I will recommend you to the Pope for sainthood – you have performed miracles and resurrected my hard drive. I will definitely be recommending you to anyone with a data recovery problem.

Name withheld

got all our business' data back - yay! can't ask for more than that.

Devan Massey

Thanks to Payam I've been able to recover photos I haven't seen for years! They were on an old laptop hard-drive and I didn't expect to set anything, but they managed to get it all. Service was also much quicker than expected.

Serge Kraskov

Payam was great and recovered my data with no fuss and walked me through every step.

Allen S.

The staff was very professional and knowledgeable. I found their reviews on google and they were very positive. They were able to recover and save my hard drive with the files on it. Thank you! Thank you!

Hui T

Payam Data Recovery at North Syd is great. Very professional and friendly service and price is low. Appreciate that they ring to get permission before they take the next step. They take the cheapest option possible. Would highly recommend them to anyone who seek to recover lost data.

Name withheld

Fast, Efficient, Friendly, Great Service & happy to answer any queries I had. Craig was very prompt with any e-mail queries I had and was happy to take the time out for anything I needed to follow up with. Professional appearance via their website, affordable prices for recovery when compared to other company's out there and would definately use again if the need arises. Most important of all had all but 10 files totalling a few MB recovered off a 1.8 TB HDD! Would highly recommend to anyone who wants a speedy, professional & very affordable data recovery service.

Jamal

Brought in both my 2 TB Segate HDD's gave them to Mark at Payam Data Recovery in St Kilda where he only took couple of days to diagnose my problem which i found to be amazing as they had completely stopped working turns out a simple pcb fault on the drives was nothing that he could not handle and in only 2 weeks he managed to save all my files on both drives 100% for a cheap price i was so very impressed with the time and professionalism mark has showed every step of the way 10/10 would Highly Recommend this service.

Amanda Scott

Couldn't have asked for a better service, my hard drive couldn't be read by the computer technician, he then recommended Payam.  I posted in the hard drive and received a phone call to confirm they had received it, then after only a few hours I received the call to say they could recover the data and gave me a free quote, I opted for the economy service, due to moving house, and was over the moon to hear after a few days that it was successful, they then arranged for the external hard drive and my old hard drive to sent back to me by courier. I would highly recommend Payam to anyone the service was fast, professional and I was keep up to date on progress throughout. Thanks for everything. Amanda

Alex Okill

I had a burned out board on my desktop hard drive with 60Gb of data - they managed to repair the board and transfer to the data to my external drive and didn't do anything with the old drive until had confirmed that it was safe to do so.

I opted for the "economy" service which took around 3 weeks, however that was over the Christmas period too. Great service.

Daniel Matotek

Quality service center, it can be extremely expensive but if you are a business, use no other place these guys are true professionals

Brett Vincent

We are a small computer sales and repairs shop, which uses Payam to recover data from our customers hard drives when our tools and systems cannot. Their service is professional, and the thing I really like is that they kept me informed at all stages of the recovery. Best in class service.”
Interbit Computing – November 2017

“GREAT WORK SAVED MY BUSINESS THE STICKER SHED”

Julie Green

Completely recovered all files from corrupted hard drive. Very efficient service.

Justin

I would like to thank PAYAM Data Recovery and in particular Craig Nevans for the recent work they completed on my Dell XPS. Whilst Dell were happy to replace the faulty hard drive they couldn’t recover my data.  Payam was great in a number of areas. They kept me up to date via email and phone calls as the project progressed.  They were attentive as to what was required to be fixed – what data was important and what was not. Their follow up service after the job was completed was greatly appreciated.  The general advice received was also invaluable. The outcome was that all data could be recovered.  An excellent result.

Debora Lewis

Thank you for your professional service from the first enquiry to the end result of my Data being successfully retrieved. Your staff are polite, very helpful and go the extra mile to help customers. If I ever need you services again I would not hesitate as I know my Data is in safe hands. I would strongly recommend this company to anyone that needs that special data saved from a crashed hard drive. Thanks once again.

Stephen Pittman

Given the nature of my requirements – family photos/personal files that weren’t time sensitive, but absolutely precious – I am very happy with the result, which was a 99.8% recovery – AWESOME!

Murray Hobson

I had a failed 2TB portable drive and required the info from it as I had not recently backed it up. I went to Payam Data Recovery who recovered all my information and installed it onto a new portable hard drive. I was kept informed during the process and everything was smooth.
I cannot recommend Payam Data Recovery strongly enough for any data recovery that you require.

Devyani Rangnekar

I was highly impressed with the prompt and efficient service provided by PAYAM. I received updates from the consultant I dealt with exactly when I was told I would. My USB flash drive stopped working and I was at risk of either losing a great deal of personal and work data, or paying exorbitant sums of money in order to recover it. In comparison to a lot of other quotes that I got PAYAM was reasonable and I got all my data back. I highly recommend their services.

Greg Humphries

Great service retrieved photos from birth of our twins, saved my life.

Janine Sabeh

The PAYAM Data recovery men are my IT hero's! l was given a quote within 24 hours and they even took the time to explain to me all my options. After being turned down by 3 other people Paolo Bileci saved the day and did so at a very affordable price! It just goes to show that not only are these men friendly and professional they are incredibly knowledgeable.

Don't waste your time/effort/money on anyone else PAYAM really are the best in the business!

Paul Lock

Payam recovered lost information without any fuss, the staff were efficient and professional and kept me informed as to total cost and progress. I would recommend Payam to as the data recover solution to any of my friends and colleagues.

Anonymous

Excellent work achieved without delay. I thank you. Regards, Doug Smith: Modbury, South Australia

Gaynor Macdonald

Payam recovered almost all my data from an external hard drive - after I had two hard drive crashes in one week. They tried hard but couldn't do the same for a friend so I know how hard they work to make this happen. In both cases, they were excellent to work with, professional and courteous - how all business should be conducted.

Our business relies on digital storage and when a drive fails it can cause great concern.  We recently experienced an issue with a drive that was used to store critical client data.  Without hesitation we sent the drive to PAYAM Data Recovery and they have successfully recovered all data and returned it to us on a new drive.  Their communication and service is professional and courteous and everything they promised was delivered.  If we have any future hard drive or data recovery issues they’ll again be my first – and only - call. NextGen Studios.

Arshin Zaman

The service was great, and all my data was recovered very quickly. Would definitely recommend to people!

Craig Lawton

This data recovery completed was for our business’s server. So far it appears to have been 100% successful. Many thanks for saving us months of recovery time.

Chris Finch

I am eternally grateful that Payam were able to restore almost all that was lost but especially all my family photos from years back, that was priceless.

Google Reviews

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A A

5 out of 5 stars

posted 2 weeks ago

Absolutely amazing service from start to finish.

I logged the job through their online portal and received a clear quote very quickly. After dropping off my hard drive, they assessed it promptly and confirmed that recovery was most likely possible. The work was completed quickly, and they kept me informed every step of the way.

Once the recovery was finished, they posted the drive back to me within 24 hours. A week later, they followed up to make sure I’d checked everything and was happy with the recovered data. They also gave helpful advice on how to store and back up the files properly, and clearly explained that their copy would be securely deleted after 7 days.

Throughout the entire process, they asked all the right questions (such as which operating system I was using) to ensure everything would be returned in a usable format.

Professional, efficient, communicative, and completely faultless service. I wouldn’t hesitate to recommend them to anyone needing data recovery.

Luigi Bini
Luigi Bini

5 out of 5 stars

posted 3 weeks ago

Great service and very knowledgeable staff. I thought my USB drive was toast (it had a cyclical data error fault) but they were able to recover most of the information from it. For the service they provide they are very reasonable. They provide a great service which even lets you view online what files have been recovered before you need to receive the physical drive back. I highly recommend without hesitation!

Gonzalo Contreras Vera
Gonzalo Contreras Vera

5 out of 5 stars

posted 3 weeks ago

I had a very positive experience with Payam. After my new LaCie Rugged Mini 2TB failed just a few days after purchase, I thought I had lost many important photos and memories. The Apple Store in Sydney recommended Payam, and I’m glad they did—the results were excellent. They managed to recover almost everything, with only a few files corrupted.
A special mention goes to Tim, the Sydney manager, who handled my case. He spent a significant amount of time helping me understand what caused the failure, walking me through the recovery process, and advising me on a solid long‑term backup strategy. Truly a legend.
The only downside is the price—it’s definitely an expensive service. But in my case, it was worth every dollar (especially as I’m now trying to recover some money from LaCie for the faulty drive).

Facebook Reviews