Customer's Reviews and Testimonials

Here are many more testimonials from our past clients

Jay Eaton

The service was fantastic. Excellent Price for tape destruction. Staff very helpful and great to deal with. Would definitely recommend and use you guys again.

Ann

Great service. Recovered all my files. The process was clear and informative. Was not quite willing with the price that was initially quoted but with the discounts that were available (really helps for a student) and the outcome, money well spent.

Name withheld

I chose Payam Data Recovery based on a recommendation from a friend in the IT industry…I gotta say they were fantastic to deal with! I had an external HD fail at the most inconvenient time, as I had shifted the entire contents of my PC to it whilst I was reformatting. I had family photos, documents and everything, I thought it was all lost. I sent my HD to Payam, with an expectation of a 2 week wait, and the possibility of no result. I was wrong! About 2 days later, I got a message telling me they were about to start on my job…later that day I got a phone call telling me it was finished and all successful ….and back in my hand the next day. Hopefully…I will never have to use them again…but if I do, I’d go nowhere else.

Johann Kruse

Mike and the rest of the Payam team were awesome… they really saved the day when they recovered all of my baby photos/videos after both my NAS and cloud backup failed. Super happy with the service.

Devan Massey

Thanks to Payam I've been able to recover photos I haven't seen for years! They were on an old laptop hard-drive and I didn't expect to set anything, but they managed to get it all. Service was also much quicker than expected.

Bruce Real

It was with great relief that Payam Data Recovery were able to recover in excess of 95% of the data on my hard drive. I opted for the cheaper method of waiting but I was impressed with the service given.

Besharl Hein

You did a great job from start to finish, and it was very much appreciated.

Doc Groves

My 500GB WD external HDD died and I was horrified to realise that I hadn't updated my backup copy of my photo's! Which means I had lost all my personal / holiday photo's since the beginning of 2010. I did a search on the internet for data recovery places and phoned up three other companies that left me falling off my chair at the prices to recover approximately 300mb of data! (ranged from $700 to $1500). I eventually contacted Payam Data Recovery and was quite relieved to find out the cost of recovery (no hidden fee's - cost was listed on their website) - especially when they will not charge you if they are unable to recover anything. So really you have nothing to lose. The main staff member I dealt with was fantastic, very professional and assisted me when we were arranging drop off of another external HDD and also pick up of the data - the next day. Great service and friendly staff. Would recommend this company to anyone!

Matt Colcombe

Excellent service with a professional completion of the work. I was very grateful to have my data successfully recovered. I was kept up to date with emails and the overall communication was very good and helped me feel confident in their service. Thanks again!

Paul & Debbie Di Lizio

Just letting you know that we are very satisfied with your works performed to recover our data after our recent hard drive crash. You guys are truly amazing!

Colleen Marlow

Absolutely brilliant. Gray at the Perth office is a lifesaver. Quick quote , quick service. Walked in with tears as my whole world crashed on an external hard drive and walked out with a smile. Highly recommend this company.

Michael Bachelder

After my hard drive died - I was in shock, as I didn't have a back up. A friend recommended "Payam data recovery", as they were able to recover my documents, photos and data... My problems were solved.

Stephen Todd

My hard disk crashed and I lost everything. I took it to my local computer business that I deal with and they were unable to retrieve any of the disc contents. I had not backed up the disc for the past 8 months or more and had all of my work files as well as family photos and important emails that were lost. I sent the disc to PAYAM and they were able to retrieve all of the contents completely and at an extremely reasonable price. I had trouble retrieving one of the hidden files as I have limited knowledge in that area. I rang Kevin at PAYAM and he walked me through the steps that enabled me to access the file and retrieve the information. I found their service, advice and help to be excellent and would highly recommend them.

Rabia Din

I had lost my data after asking in Canada and Dubai none could do the job when I found Payam they did an excellent job for me I recovered more or less everything. I can't thank them any less as I had thought I won't ever be able to recover anything back. I had basically all the pics and videos if my son so I'm very happy to have recovered quite a bit thank you Payam they have lovely staff and lovely support they keep u posted at every stage what they are doing till the last moment which is very good thank you once again a very happy satisfied customer of yours I would definitely recommend you to many others!

Hkang

Coming back home from an overseas conference trip, the last thing I needed was to be greeted by a non-starting desktop. I was desperate to recover my data, especially my 'just-completed' tax return information! PAYAM was recommended by my local IT repair shop as well as by the work IT personnel. It was worth every penny! Service was excellent - fast (within a week), professional and complete (all data was recovered). I highly recommend PAYAM to anyone whose data may have been deemed 'unrecoverable' by other IT service providers.

Toby Minton

They rescued my waterlogged data in no time. Great work

KishanGoonniah

I was very happy with the service provided from the free and fast assessment to the total restoration of my data on time and at a great price.

Noel Reyes

My wife and I were extremely happy with your service and with the results. Both staff members we dealt with were friendly and very informative. We were given an honest appraisal of the work required and even an option to suit our budget. That you were able to recover the data we wanted most made the experience all the more worthwhile.

Justin

I would like to thank PAYAM Data Recovery and in particular Craig Nevans for the recent work they completed on my Dell XPS. Whilst Dell were happy to replace the faulty hard drive they couldn’t recover my data.  Payam was great in a number of areas. They kept me up to date via email and phone calls as the project progressed.  They were attentive as to what was required to be fixed – what data was important and what was not. Their follow up service after the job was completed was greatly appreciated.  The general advice received was also invaluable. The outcome was that all data could be recovered.  An excellent result.

Karen Wightman

Incredibly pleased with the professional and confidential service afforded, honesty regarding what might be achieved and the associated costs, the timeliness of the service, and the outstanding results. Highly recommended.

Glen

Great service. Recovered entire job lost on a failed CF card with fast turnaround. Would happily recommend Payam Data Recovery services

Klaus H.

We use Payam to recover data for our clients. They have never failed to deliver results.

Angela Giagodi

Great service! Payam data not only recovered all critical data possible but they also kept us updated with progress along the way. Thanks - have already recommended you to a friend.

Paul Julian

It took a little time, but every moment was worth it. They were very professional and kept me posted along the line as to what was happening. Recovered all my data, allowed me to pay over instalments. Took a bad situation I created and made it better. Highly recommend for data recovery, these guys know their stuff.

Jayne McCabe

I cannot rate the service provided by Payam Data Recovery highly enough! I have done a few big things in my life, such as getting married and building a house where you would reasonably expect to receive great service, but this exceeded even those!!! Payam are very transparent and upfront about the service they provide and so you can rest assured that they will do everything to get your data back. The emails I received along the way were both regular - so I never had to wonder what was going on - and they addressed every question before I had even thought of it. The shipping and payment process is simple and hassle free. This is a good, honest Australian company and the best at what they do

Melanie Becker

I think you did a fabulous job – keep up the good work!

Shannon Hamilton

I have used Payam Data Recovery twice now and both times they recovered all my data, Once when my USB failed and again when my hard drive failed. I was very very pleased and happy. I definitely would recommend Payam.

Tee Harris

Great service. I got all the data recovered within days and the cost was acceptable. It is good that the NAS manufacturer LaCie knows their service and it is on their recommended list. It's a good wake up call I need to do dual backups. 🙂

Daniel Rossi

Very happy with the work performed, all data was retrieved and able to be accessed and copied to the new drive.

The team was very friendly and willing to provide solutions that could meet my requirements and also advised of any potential costs that can occur depending upon the findings.

The process throughout was simple which was good for a task involving data that contained so much sentimental value.

After a water damage incident that all but destroyed my laptop, I was in a complete panic as to what to do.  I was in the middle of writing a postgraduate thesis and feared that I had lost it all, along with with all my photos, research and other various projects I had been working on for the past four years.  I was referred to Payam Data Recovery by an Apple technician, and to my absolute delight (and relief!) they were able to retrieve just about everything off my hard drive!  What is more, they were constantly in touch with me throughout the process with quotes, updates and general courtesy calls.  I'm dedicating my degree to them!  Thanks guys!

Karl May

I was in tears when my USB flash drive snapped in half. Another data recovery company had it for 3 days and said it could not be recovered. Payam Data Recovery told me they recovered it using a chip off method that not many other places could do in the world. I believed them as i got all of my data back about 5 days later. I hope i never need data recovery again but i would definitely recommend Payam data recovery.

Joy Wu

With so much to do one recent night, I spoilt things by plugging laptop into external hard drive powerpack, and vice versa. The laptop survived, but I lost a lifetime of records on the 640 Gb drive. The local IT guys in Vanuatu weren't able to help recover any, however my IT friend Terry Carlot recommended sending it to Payam in Brisbane. I contacted them, and from then on, with Payam Greg Gill's help, it seemed life was worth living again. The data recovery work was done quickly and contact kept up. I appreciated Greg's manner, the efficiency of data recovery as well as the chance to buy economically a new larger drive to store that data, and the returning the drive to me by the alternative means I requested. Thanks for the good work, Payam.

Harry Brayshaw

Thank you for your work in recovering the data on the damaged hard drive. We were pleased with the results and will recommend your service to others.

Brenda Jason

A hard drive crash is very stressful, when it happened to me I called up crying and in tears. I was treated with compassion and kindness which impressed me when first calling them. I only paid $440 and got my data back in a few days after another data recovery company told me it was not recoverable and had my hard drive for months. I'm glad I tried Payam Data Recovery before giving up. I have tears of happiness now! lol

Name withheld

Many thanks for retrieving all photos deleted from an external hard drive. Your staff were calm and efficient in the face of great angst and retrieved a lifetime of memories. Thank you so much!

Andrew Stewart

After going to other places had a great experience with this company and got regular updates on what was happening and also got all the data back which is fabulous

David Doley

I was completely happy with the service you provided recently in recovering data from my hard drive. All the files were accessible and in good order. Thanks again for a job well done.

Nick Ni

Had a WD mybooklive that stopped working after 3 years. Had about 700GB of data on it. Payam informed me initially that the disk was full of bad sectors and they proceeded to recover all the files. Great job.

Name withheld

My RAID-5 Server crashed, 2 drives had were clicking. I sent this to 3 other data recovery companies (1 in North Sydney, 1 in Melbourne and the last was a global firm in QLD). None of them could recover the data, after 3 months i had lost all hope. I was heard an Ad for Payam Data Recovery on Radio. Their ad said 'nothing is impossible!'. After 2 days, they recovered all of my data. I could not believe it. It cost me only $800 (the other companies quoted $2,500-$7,000 which i actually did approved all 3 quotes as i was desperate but none of them could fix the problem! I got all my MYOB accounting files, outlook pst email files and family photos back. Next time i'll go to Payam 1st! Cheaper and better than the other companies that were just full of crap! Very friendly service, good customer service is hard to find - and their service was flawless! I am very happy, they were better, faster and cheaper than other companies. Well done. I'll be your walking 'word of mouth' billboard for the rest of my life. Thank you for saving my business!

Emma Burnard

Very professional and efficient. They recovered important data that other shops could not do

Kamal Mikhail

Highly professional, honest and efficient. would definitely used them again for critical data recovery if needed

Colin Higginson

Very pleased with your service. Got us out of a potential huge mess.

Name withheld

Ok, so get this! I was asked to take the photos of my sister in law's wedding. I went to Port Douglas and got some beauties. I had taken special precautions by purchasing a brand new memory card of 16 gb so that nothing would go wrong. I get home with my 2000, count them 2000, photos and as I'm transferring them from the camera to the computer.... it seizes up and I get the rainbow wheel horror child. When it was all over..... GONE!!!! AAAAHHHHH. I googled "HELP lost photos need to retrieve" or something like that, and got reviews of this company. They were close, I went straight over there. I really liked the way they said straight up, $250 and if we don't get 'em it's no cost. Cool bananas. Do it baby. Yep. Got 'em!!! Oh Yeah! Heaven. I just wished I'd seen the special $50 voucher they have on this site and it would've just been two hunda. We're talking wedding photos here. RELATIVES wedding photos. IN LAWS wedding photos. Lordy Lordy. This could've been like, a major feud fest. I would even say I feel a certain love towards this company. Yes. A kind of love. You know what I'm saying?

Noela Read

I was extremely happy that you were able to recover my lost data (photos). I think they are pretty much 100% all there. I never expected to see the photos again after I had let an incompetent company have first go. I wish I had found your company sooner. If I ever have another lost data situation, I know where to come and will certainly recommend your company to any friends in need. Thank you very much

Sarah Ashley

I can't recommend Payam Data Recovery highly enough. They recovered most of my data from a broken memory card that was in the worst possible condition. In fact, it crumbled when I handed it to Vinh, who straight away reassured me there was hope. And to my amazement, 99% of my photos were recovered a few weeks later. So, anyone out there who is panicking, don't stress, till you visit these guys. I also want to mention the wonderful service I received from Vinh, who called and emailed me regularly to give me up dates, as to where he and his team were at, in regards to recovering my data. Thank you so much, to Vinh, and all the wonderful staff at Payam.

Tony B

Between Xmas and New Year the hard drive failed on my desktop pc and unfortunately I forgot to backup some very important business files. I contacted Payam and got a great quote and they were able to recover 100% of my data-all in less than a week of dropping the hard drive off. Very happy with the service provided by Kane-look no further if this happen to you-very professional service.

Elly Hurley

I recently had a need to use Payam Data Recovery as my Mac crashed partway through an update and my Time Machine Backup would not mount! It was panic stations all round - years of photo's, emails and other data that wasn't in Dropbox potentially erased...
Luckily I chose Payam Data Recovery to recover the data from my Time Capsule. Keith and Payam were brilliant, they were quietly confident from the outset they could get my data back, and they did. Not only did they provide me with all the data in folders I could use, they were able to get the SparseBundle onto another disk - so I effectively got all of my data back. I would highly recommend this company for any data recovery you need. They are professional and understanding of the emotional needs of someone that's facing a potential disaster. Thank you Payam and Keith, so pleased to have found you

Joe Saxton

Was very surprised they were able to recover all my photos and files from a ocean-water damaged Galaxy Note. Very happy indeed

Melanie Avion

Brilliant Service! Rescued precious data I thought was gone for ever!

Name withheld

My external hard drive simply died, along with about 2 years worth of family photos and some work related records. Found PAYAM on the net. Was impressed by the testimonials. They recovered all of the data without a problem. Easy!! Perhaps more so, however, it is great to know PAYAM exist so that if I have similar issues in the future I am covered. Richard Andrew

Google Reviews

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5 out of 5 stars

posted 2 weeks ago

Absolutely amazing service from start to finish.

I logged the job through their online portal and received a clear quote very quickly. After dropping off my hard drive, they assessed it promptly and confirmed that recovery was most likely possible. The work was completed quickly, and they kept me informed every step of the way.

Once the recovery was finished, they posted the drive back to me within 24 hours. A week later, they followed up to make sure I’d checked everything and was happy with the recovered data. They also gave helpful advice on how to store and back up the files properly, and clearly explained that their copy would be securely deleted after 7 days.

Throughout the entire process, they asked all the right questions (such as which operating system I was using) to ensure everything would be returned in a usable format.

Professional, efficient, communicative, and completely faultless service. I wouldn’t hesitate to recommend them to anyone needing data recovery.

Luigi Bini
Luigi Bini

5 out of 5 stars

posted 2 weeks ago

Great service and very knowledgeable staff. I thought my USB drive was toast (it had a cyclical data error fault) but they were able to recover most of the information from it. For the service they provide they are very reasonable. They provide a great service which even lets you view online what files have been recovered before you need to receive the physical drive back. I highly recommend without hesitation!

Gonzalo Contreras Vera
Gonzalo Contreras Vera

5 out of 5 stars

posted 2 weeks ago

I had a very positive experience with Payam. After my new LaCie Rugged Mini 2TB failed just a few days after purchase, I thought I had lost many important photos and memories. The Apple Store in Sydney recommended Payam, and I’m glad they did—the results were excellent. They managed to recover almost everything, with only a few files corrupted.
A special mention goes to Tim, the Sydney manager, who handled my case. He spent a significant amount of time helping me understand what caused the failure, walking me through the recovery process, and advising me on a solid long‑term backup strategy. Truly a legend.
The only downside is the price—it’s definitely an expensive service. But in my case, it was worth every dollar (especially as I’m now trying to recover some money from LaCie for the faulty drive).

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