Name withheld
During May 2009 I was attempting to complete my HSC year at school. Being a student who uses a laptop all my work files for the previous 4 years, including the entirety of my Preliminary HSC and what I had so far done of the HSC, were stored on my computer. Hence you could imagine my horror when I attempted to turn on my Laptop only to find it wasn’t possible to access any of my notes. After a month of differing computer technicians attempting to recover the files I was eventually directed to Payam. Within 24 hours I got the phone call saying they had isolated the problem and offered with a quote to move forward, due to the important nature of my files I immediately moved forward and despite not asking for the express service my files were recovered within the week. On top of this Payam then proceeded to sell me and exceptionally cheap and high quality Seagate external hard drive. This has since ensured that not only are all my notes accessible to me but they are also backed up to avoid this problem happening again. - Jack Thorburn"
Kerry (surname withheld)
Efficient service, prompt, easy to deal with, understood customer needs, reasonable prices. Will recommend your service in the future.
Matthew Keith
Our business has recently started utilising the service of data recovery that Payam offers. They are a very professional unit and work seamlessly with our end users. On each occasion Payam has been able to complete full data recoveries. Thank you!
Sarah Hidayati
I am surprised to see how you recover the data and the good communication provided. Initially, I though the data would lost anyway.
Keep up the good work guys.
Kamal Mikhail
Highly professional, honest and efficient. would definitely used them again for critical data recovery if needed
Grahame
I was overseas and away from my backup when the hard disk failed. The local 'experts' were unable to restore any data at all - and wasted much time - and had no idea what they were doing. On returning home, Payam was able to recover all of the data for me, and provided prompt and efficient service while doing so, at the stated price without any mucking around.
Marlon Simmons
The North Sydney branch retrieved some valuable data that was extremely important from a CF card. It was a hardware/circuit issue so I Got told 3 quotes and depending on the problem it would be anywhere between $220 - $700+
I was ready for worst case scenario and wouldn't have know any better so they could have said $700+ and u would have paid no questions but they were honest and told me it was a minor hardware issue and charged the minimum $220.
In addition from ongoing correspondence via phone and email, what really impressed me was their honestly and genuinely wanting to help.
Would definitely go back (fingers crossed I won't need to) but it's got to know there are pro's out there who can help in a what seems like a useless situation.
Zane AL Said
We lost a great deal of personal family data on an external drive recently. I shopped around for the best price and decided to give Payam a go. The data was recovered faster than I'd expected and for the amount quoted. Better still, I received a call several weeks later to confirm if I was confident that the data recovered was complete and correct.
Name withheld
I have worked as an IT Support technician for over 10 years. I have often been able to recover data for clients. If the drive is able to spin up I can often get data off. But not this time! This drive just crashed with no warning, no slow writes and reads. Just bang and gone. Since the drive contained varieties of information in various states of backup, it was commercially important to try and recover it. The guys at Payam worked their magic and recovered as far as we can tell all 240 GB of files. Payam now provides me with another option for clients who must have that data back. Very professional, very helpful.
zellybabe
I am an avid photographer and a mum of 3 little cuties and I mistakenly stored all my photos including our family and baby pics from 2005 till 2010 on a single external hard drive....so you can imagine my despair when I turned it on one day only to hear a loud clicking, clunking sound with an error message on my computer saying there was no readable files! I was desperate and did as much research as I could to find a company that could help me. I knew I only had one shot and recovering anything from the damaged drive, so after much phoning and emailing around I came to the decision that Payam was the only place that had a very high success rate and I felt assured that they could help my situation. Well my intuition served me well because they had success, they were able to save all my files and I couldn't be happier!! Throughout the whole process we were updated on their progress and our emails were always responded to very quickly. They are extremely professional and my experience with this company has been outstanding! I HIGHLY recommend them to anyone that finds themselves in a situation like mine! THANK YOU PAYAM DATA RECOVERY!!!!!
Scott McGuirk
I bent a USB stick with a lot of precious data on it. I contacted Payam and they explained very clearly their service, the process and the probability of retrieving the data. They indicated it would take 5 days to complete but I picked it up after 3 days. Great service. Their communication via email and SMS was timely and informative and the result was perfect. A+ for customer service
Darren
I have been using Payam for probably a decade now. They have never been unable to recover data for me. Their skills and customer service are exemplary. Most recent was a SSD that would not detect in bios, previously I have had data recovered from a failed raid 5 array, a fire damaged drive and some other failed hard disks I recommend their service to everybody
impossible
I will never be able to thank PAYAM enough for the great job they did in recovering some very precious photos I had accidently deleted. They were very professional, quick and pleasant and kind enough to help me download their disc to my computer when I returned home. These Magic Men are also my heros - I just didn't believe a recovery could be done. THANK YOU SO VERY MUCH, boys.
Starwoman8
Everyone dreads that moment when a computer of hard disk fails and you need data recovery services. To start with, they are never cheap and you are left wondering if it will be possible to recover your precious data. I am so glad we came here and got everything back. Payam were so profession and prompt and gave great advice. Thank you!
Ceasar Levine
My hard drive fell off a desk last week. After talking to 2 other data recovery labs - Payam was the most helpful on the phone. They were the only company who gave me a fixed price and were recommended by Western Digital in New Zealand.
Bernie McComish
My hard drive died, the IT company I use could not recover any files. Panic, we run a business from home, many years of data etc gone plus all my precious photo’s. Layne, my IT specialist took it into Payam, they recovered all, in a timely &, efficiently manner, great service, would 100% recommend them. I owe them super good. WELL DONE THANK YOU
Paula Tripp
Excellent service done by Wes. All data was recovered and saved to a new hard drive and completed in good time and returned to me. Only having to pay if able to recover data. Thank you.
KishanGoonniah
I was very happy with the service provided from the free and fast assessment to the total restoration of my data on time and at a great price.
E Kosa
Fast, friendly, efficient service, clearly priced on the web page. Conveniently located in the centre of town. Offered to keep a copy of data until I have created my own back-up. Great communication throughout. Seamless operation. Thanks!
Our business relies on digital storage and when a drive fails it can cause great concern. We recently experienced an issue with a drive that was used to store critical client data. Without hesitation we sent the drive to PAYAM Data Recovery and they have successfully recovered all data and returned it to us on a new drive. Their communication and service is professional and courteous and everything they promised was delivered. If we have any future hard drive or data recovery issues they’ll again be my first – and only - call. NextGen Studios.
I found Payam on the internet after my external HDD failed and my IT support at work could not help me out. Craig was very helpful and responded very quickly to my queries. After some tests, all at no charge, Craig informed me of my options. The data I required was urgent and thanks to Payam most of my data was recovered in a timely fashion, at a reasonable price with no hidden costs. I would highly recommend Payam and their services.
Aaron Hare
PAYAM has again recovered my files and work history within the time frame that i needed them back. I would recommend this service to anyone who thinks that their files are lost forever. Payam's knowledge and professional service make a distressing occurrence a walk in the park. Cheers Payam.
Geoffrey B
My business consists of many training programs which are in PPT format. Being too busy to back up files I was faced with the inevitable when I experienced a major disc crash. Many people I spoke with, both in Australia and in Hong Kong, told me that it was a lost cause to get the information back. Not Payam. They were able to recover almost all of my information and I am incredibly grateful to them for the service they offer. Lesson 1. Backup all data Lesson 2. If the situation does go snafu get in touch with Payam
Brendan Cheong
I contacted several different data recovery companies when my Raid 0 array failed. Payam responded the quickest, and not only that, provided me with a range of price options. Their lowest cost option was very competitive and quoted an expected completion time of 4 weeks.
I chose their lowest cost option as I was not in any hurry, but as it turned out, Payam recovered 100% of my data in under 10 days anyway. Communication from Payam was excellent, and I was regularly kept updated of their progress and expected completion time. Their staff was friendly and professional at all times.
I found Payam to be very knowledgeable, experienced, and above all, flexible and very customer centric. I have no reservations in recommending them to anyone
Cavern S
Craig Nevans from PAYAM data recovery I own a recording studio and have had success with PAYAM,i recommend any commercial recording studios, musicians with home studios, Multimedia business etc to use the service PAYAM data recovery in the result of a system failure. Thankyou Craig for restoring my files and preventing my business from incurring a great loss. Regards Mark Belcastro
Marcos J.
We contacted Payam data recovery recently following our hard drive crashing. Everything that was quoted was accomplished and we were impressed with their professional customer service. 5 stars!!
James Farina
Payam Data are amazing. They recovered the birth of my daughter on DVD. They made my day, It was like winning the lotto. I am ever so grateful for their amazing work. Thank you! Thank you!
Name withheld
Very professional. I rang up a few different places but decided to stop at Payam first because it was quite central (North Sydney) and their price was competitive. The fact that they assured no cost if the data was not recovered was great. All data was recovered and I saved my reputation. Overall a positive experience!
Dayle M.
I thought I had lost all my photos off my phone, some with such important personal memories and totally irreplaceable.Payam staff did such an amazing job and retrieved my photos.The compassion and thoughtfulness I was treated with through this whole procedure was exemplary and I would never hesitate to recommend Payam.
Frederick Palmer
Three other data recovery experts failed to repair my SD memory card but Payam was able to do a chip off recovery which nobody else tried and they got all of my honey moon photos back. My wife and I will never forget you - you are amazing
myfamily important
Excellent customer service. Reliable team. Wonderful result. Thanks
Jennifer Baxa
Wow! You saved 10 years of my kids photos from birth to school. I was devastated. After calling Western Digital support they told me to give you a call. I'm glad I did. Awesome service.
Nicole Attard
Fantastic job and service. Thank you!
Grant Molik
The work you did was amazing and I can’t thank you enough, If it wasn’t for you guys I wouldn’t have valuable photos. Appreciate it a lot.
Talitha Maher
I am so happy with everything you guys did. I was absolutely devastated when i thought all of the photos of my kids and all of my study docs were gone. You guys were so understanding and compassionate and it was such a relief to know you would do everything you could to save my data.
I was extremely relieved to have over 99% of my data recovered. I would recommend you to anybody and will use you again if needed (fingers crossed I don’t though). Thank you so much!
Denis Wade
Recently I had a Netgear ready NAS bite the dust. A software glitch broke my 4x4TB RAID 5 array and I was scared to have lost the lot. Craig from Payam took on the task of virtually recreating the RAID 5 array and was 100% successful. All of my data was intact as if nothing happened. After supplying him with a 10TB drive. All data was transferred and safely recovered within a few days. I am so glad I found this company. Craig was an absolute pleasure to deal with. Kind, friendly and very professional. Thank you so much for your service and your ongoing advice. RAID is redundancy only, I now have my photos all backed up onto multiple drives and google storage cloud. I cannot thank you enough! Kind regards
Cassette
These guys literally saved my life! I was DJing at Ivy and the dj after me knocked my mac laptop off the stage and into the chlorinated water surrounding the stage (without realizing). It was under water for at least 10 minutes! I came back from the bathroom to see it at the bottom of the moat.
Despite the extensive water damage, these guys managed to recover ALL my data within a month!
Very happy with the fast, friendly, efficient and professional service they provided!! 🙂
Harpreet
My laptop had crashed and I had all my uni data in the hard drive. I didn't want to lose this important data and I found Payam. Great service, friendly staff which is well technically informed. My data was saved and the price I paid was also reasonable. Thanks to Payam for the help.
Kevin Lam
I have used Payam in the past and again more recently and it has been a very pleasant experience on all occasions.
They are great at what they do and provide efficient and friendly service.
I would definitely use them again if the need arises and highly recommend them to anyone interested in their services, you will not be disappointed.
Sam Joseph
My wife's boss recommended Payam to me when our small business server crashed. We lost 5 years of invoices and accounting info without any backup. I called and Wes was very helpful on the phone and when i dropped it off in the city i spoke with Gray. Everyone was really helpful and told me the costs upfront. I got everything back for less than i expected in a week. Great service from a company i hope i will never need to use again, i am backing up religiously now.
My company (SME) had a major server crash, which meant all of our data on both server HDD's was corrupted or lost. We also found to our surprise and horror that our backups hadn't been functioning properly since a previous server issue late last year- so we only had project and company data up to that point and nothing from November to March. I Googled 'data recovery' and went with the reviews I read. I contacted the Payam team who were very professional and efficient from the outset. They gave me a straightforward and honest assessment about the chances of recovering the data, but I always felt they would do everything possible to recover it. Thankfully they were able to recover everything for us...sigh of relief....and we have also established a new back-up policy/test process!! I would have no hesitation in recommending Payam for this service- very impressed.
Stephen Brewer
Successfully unlocked my old HTC phone. So happy old photos were recovered. Service is very quick and price is reasonable. Will definitely use your company again when needed.
Stephen Todd
My hard disc crashed and I lost everything. I took it to my local computer business that I deal with and they were unable to retrieve any of the disc contents. I had not backed up the disc for the past 8 months or more and had all of my work files as well as family photo's and important emails that were lost. I sent the disc to PAYAM and they were able to retrieve all of the contents completely and at an extremely reasonable price. I had trouble retrieving one of the hidden files as I have limited knowledge in that area. I rang Kevin at PAYAM and he walked me through the steps that enabled me to access the file and retrieve the information. I found their service, advice and help to be excellent and would highly recommend them.
Lucy Moxon
Your service was great and I am very pleased with the amount of data recovered.
Ian Jenkins
Just to let you know that my daughter was very happy with the data retrieval from her broken USB thumb drive. She said that at least 98% of the files were OK. There were a small number that were corrupted, most likely the ones that were open at the time that the computer and USB fell on the floor.
She has now made several back-ups! and said to thank you very much. She is very grateful.
Name withheld
Payam is a magician! My network (along with my attached hard drive) got fried in a storm whilst I was away on holidays. I consulted friends that worked in IT and even paid a computer store check my hard drive out and they told me that I'd have to pay them again for a quote to have it looked at by a forensic mob. I did my own investigative work and found Payam through Google. I read all the other reviews, checked out the website and compared it to others I had found. I even mystery shopped several companies by calling over the phone and asking Qs about their services and costs to recover the data. I chose to use Payam and I agree with the professionalism and response times reported in the previous reviews. In the end I got my data and photos copied onto a new hard drive and it cost much less than what some other companies were quoting (try $1K + interstate registered postage!). I can't thank Payam and his team enough and thoroughly recommend them for data recovery services (although I hope not to have to go through the experience again!). Extremely happy 🙂
Ronnie Kinaadman
I stored all my photos on a 500gb external hard drive (a normal pc hard drive in an external casing). At least 2-3 years worth of personal, travel, and assignment photos. When my hard drive broke down, I thought I had lost all those precious memories and assignment work. It was powering up but just made a spinning sound and wouldn't get recognised by my computer. I quickly jumped online and googled 'hard drive data recovery' and called 2 other companies before PAYAM. The other companies weren't too helpful. Then I spoke with Craig Nevans from PAYAM over the phone. Craig was very helpful and asked me a few questions about what the hard drive was doing when I kept trying to turn it on. Craig then gave me a solution to try before bringing my hard drive in - to connect it directly to the pc as the external power supply in the casing might be faulty. He was spot on with the faulty power supply in the casing. My computer even recognised that the drive was there but the data was not readable. So I called Craig again and he suggested I bring it in for testing. When I arrived at PAYAM, the service from Craig was fantastic. He gave me a breakdown of the whole process, prices and estimate of the time it would take. I also had to be on a plane back to London in a few days. During and after the testing of my hard drive, Craig kept me up to date constantly via email and phone over the next couple of days. He was able to recover all my photos and files that were on my hard drive, all before I had to go overseas. Excellent and professional service from Craig. Thanks heaps Craig! I highly recommend PAYAM Data recovery!!
Ron Shaw
Very happy with what you were able to do. The Co-operation was exemplary, prompt and courteous. Thank you very much.
Brad Corey
My hard drive suddenly stopped working. Visited several recovery companies and finally found Payam. Payam did a great job and recovered all my data. They also gave me a very reasonable price. Thank Payam!
Adam S
I am very happy with the service received from Payam. They recovered most (maybe all) the data from from failed my 500gb laptop drive, and provided the service in under 48 hrs, for under $400. Although the full service price was similar to others, I selected PAYAM as they offered a sliding payment scale, meaning that I initially didn't have to put my hand too far in my pocket with no idea of the outcome. That is- the financial risk was lower. I found the staff helpful and polite on the phone,and at the office, and there was even a follow up call to see how I went. I have recommended PAYAM to several of my colleagues and will continue to do so. My experience was very good. When you balance the cost of recreating/assembling your work, the money was well spent. But it is still no substitute for an effective, confirmed backup. But you probably already know that otherwise you wouldn't be reading this review!
