Customer's Reviews and Testimonials

Here are many more testimonials from our past clients

Katherine Wall

Very happy with the service, especially as I was so stressed! Payam were able to recover everything I had lost and even got my Time Machine working again so I could restore everything back onto my computer. Thanks

Philip Balfour

My iPhone stopped working for no reason. Unfortunately, I had not backed it up - the phone contained photos of my twins. I was heartbroken, I thought I would never see those photos again. Payam successfully recovered my data! I will forever be grateful. Thank you so much payam

Frederick Palmer

Three other data recovery experts failed to repair my SD memory card but Payam was able to do a chip off recovery which nobody else tried and they got all of my honey moon photos back. My wife and I will never forget you - you are amazing

DebboMac

My external hard drive with all my important personal data, photos and videos just didn't boot up one day when I plugged it in it was working the day before and suddenly stopped working the next. I then took it to my local computer shop in Mandurah who tried to recover the information for me and said that it was most likely that all my data was lost and suggested I try Payam Data Recovery Services in Perth as they were the best in the business but they also did warn me that their services were not cheap. PAYAM in Perth attempted to recover my information however, it had to be sent on to the Sydney Recovery Centre. I can't remember how long the service actually took but I was so happy in receiving the phone call saying that they had managed to recover everything! FANTASTIC! I was so very grateful. I doubt any other place could have done the job they did, and you certainly can trust that they will do the best job possible. This however was back in January this year. You would think that this could not happen TWICE in one year and to the same person. However, in May this year, it happened again. This time the newly recovered hard-drive got zapped by lightning all I know was that the hard drive got really hot and then nothing. I went through the same process as before, going firstly to the Perth office who in turn sent it onto Sydney .. And what magicians they are at the Sydney Recovery Centre. They managed to recover the information for me once again. I can't thank you all enough!! It's very obvious to me now to always go to the best place first. It's worth it. If your data is important to you pay for the service DEFINITELY GO TO PAYAM DATA RECOVERY SERVICES!!!!

Trudi Tomlinson

Very happy with service.

I had 500+ important (to me) photos seemingly lost forever on a faulty compact flash card. My PC was requesting the card be formatted and my camera wasn't recognising it at all!

Fortunately, I located Payam Data Recovery via a Google search and after their free quote and assessment of the problem, they were able to recover every single image on the card - for a more than reasonable fee.

Recommended!

Nicole Attard

Fantastic job and service. Thank you!

KishanGoonniah

I was very happy with the service provided from the free and fast assessment to the total restoration of my data on time and at a great price.

Henk de Weerd

Dear Wes, During our latest visit to Vietnam and Cambodia I made the fatal mistake of carrying out a request from my Tablet to format my SD card I mistakenly thought that did not affect my CF card. Unfortunately it did and I lost at least 1 day of photographs taken in Saigon. I asked various people if they could be retrieved only to be told by most people it could not be done. However a salesperson at Harvey Norman, Yes there, told me not all was lost as long as I had not done anything with the card but they could not do it nor would he suggest anyone. After some research I found Payam on a google search and with an office in Adelaide I thought why not give it a try. I spoke with Wes and although he would at the time not give me a guarantee he would look at it and let me know what he found. He did so early next day, including a print to show me. I gave him the go ahead and within days I had all my photos back, both Raw and JPG files. The thing that most impressed me was the fact that if I was not 100% happy with the result Payam would not charge me. How good is that!
Thank you Wes Hliniak, Thank you Payam, you both saved me a trip back to Saigon. Come to think of it?
Kind Regards
Henk de Weerd Nairne

Wallace McGee

Your work was prompt, efficient and achieved 100% recovery. Excellent work and excellent service.

Katherine Pearce

So impressed, not only were they able to recover all my data but they are extremely professional. For free, they quoted me a price within a day and took into account my student status. Additionally, they showed me how to access all the recovered data and called me back a week later to see if everything was alright. Don't bother with mac medic or apple care, Payam Data Recovery is definitely the way to go!

Dan Wright

Very easy to deal with and reliable company. All my work was quoted quickly and accurately, no surprises at the end of the job and they were able to get all of my data back from some very old hard drives. Highly recommend using their services.

Penelope Harmon

Payam provided an amazing service. My hard drive had some extremely important documents on there which had not been backed up recently and it would be very stressful if I lost them. They kept me informed throughout the process, and in the end recovered all of the data I needed. They were very professional and did an amazing job. Thanks Payam!

Beth B

A friend in the industry recommended Payam, after my laptop had taken a tumble and sustained significant hard drive damage. Their website was really clear in terms of the process they offered and they gave great control to me in terms of whether to proceed. They retrieved 100% of my data, quicker than they had quoted, and true to budget. Everything about their service was great: response time, clarity of information, customer service interface and the result perfect!

Jill Natasi

I was told "external hard drive devices can easily get corrupted - especially if the hard drive is not ejected correctly" - but, in error, I did this and sure enough my external drive device died!! I went to Apple store where I purchased the device. They said "Sorry, bad luck, the data is corrupted, nothing can be done about it" I was desperate. I investigated Sydney Seagate service center and I tracked down Payam data recovery at North Sydney. I took my device there and within a couple of weeks and after paying a very reasonable cost, all my data had been recovered. Wow!! They achieved the impossible and at every step of the way, they were enormously understanding of my distress and enormously helpful in getting back to being fully operational. Thank you to all at Payam!

Mark Whitford

My lacie external hard disk drive crashed for no explicable reason after 2 years of constant use. Having an old laptop, i was using the lacie as primary data storage space. So it had all the photos of my two year old from birth to present. i backed it up 6 months ago to a new WD external drive, but 6 months is a lot of photos. I googled lacie drive data retrieval and saw Payam was in brisbane. The cost range was $250 to $2500 so i was terrified that my problem might turn out to be a tough one. i called the guys on monday and took it in. I didn't have to pay anything up front. By thursday they gave me the news that yes full data retrieval was likely. The cost was only going to be $250 for their regular service!!! i was wrapped. They said regular meant that they would get to it when they could so it could be a couple of weeks (which didn't worry me). the guys turned it around in a couple of days and i dropped in a new HDD for them to load it up and away i went. 1 very happy customer.

Dave Owens

We were very happy with the work done to retrieve the data. There was four years of company work that we desperately needed retrieved and it was done without any fuss

Hui T

Payam Data Recovery at North Syd is great. Very professional and friendly service and price is low. Appreciate that they ring to get permission before they take the next step. They take the cheapest option possible. Would highly recommend them to anyone who seek to recover lost data.

Clerk

Recently, one of my barristers' computer went for a 'swim' whilst on holidays. He did not have back up and was quite distressed. I had an IT person have a look and they said it required professional data recovery. I then contacted Payam and sent the hard drive over. A representative rang me back the same day and asked various questions and said I would receive a quote and an idea of the amount of data, if any, that could be recovered. The next day I was contacted and advised that 'most, if not all' the data could be recovered and for a very reasonable fee. I was also asked what I wanted done with the defective hard drive i.e. returned or destroyed and if wanted to purchase a storage device or would prefer to provide same. I was able to collect the defective hard drive and storage device within two (2) days of the delivery to them. I am more than happy to recommend PAYAM who provide an excellent, efficient and personalized service to distressed customers by keeping the customers informed all through the process. Thank you once again for all help.

Craig Gill

Payam did what I needed in good time and with good communication.  Thank you.

Rosalie Thomas

A huge thank you to all at Payam! Your customer service was impeccable! You guys really go about and beyond. You kept me up to speed with the data recovery process with step by step emails and phone calls. I honestly cannot thank you enough!

Name withheld

Excellent Service - PAYAM successfully recovered 11 years of photos from my failed HD where others had failed.  Their service was professional and personable and worth every penny.

Reading the other reviews for PAYAM, I wasn't surprised at the string of praises and 5 star ratings...

Nikki Braybrook

I was really happy with your service, you not only retrieved all the lost data, you made the whole process really easy and in super quick time! I would not hesitate to recommend you.

Julie Green

Completely recovered all files from corrupted hard drive. Very efficient service.

After my hard drive had crashed i initially thought the recovery of lost data would come easy, but soon found out this was not the case. after months of failed attempts and non return phone calls and emails from some other company's i heart about payam data recovery through the radio.  the one company i should have dealt with from the beginning, the service and the knowledge the company showed me was great. i am now happy to have 100% of my data recovered and a company i know i can trust if anything had to happen in the future.

Mattfeb

USB flash drive crushing, Payam data recovery to the rescue. Good job guys!

Predecessor firm supplied my drive; on data loss they came up in a search online and responded to the enquiry with a competitive price. Supplied replacement drive and recovered data to it.

Starwoman8

Everyone dreads that moment when a computer of hard disk fails and you need data recovery services. To start with, they are never cheap and you are left wondering if it will be possible to recover your precious data. I am so glad we came here and got everything back. Payam were so profession and prompt and gave great advice. Thank you!

Merv Butterworth

My vote is that I thought your service levels were top of the class.

Chris

Thanks payam , for your amazing recovery . I can't believe that data could be recovered in less than 48 hours .
From the beginning of time during the submission of my Harddrive, you guys showed complete100% customer service . Thankyou to your team.

Russell Lunney

Completely happy 🙂

Jamie Dela Rosa

I was very satisfied with the job that you guys did. It was quick, easy, helpful and accommodating. As a full-time student, I greatly appreciated the plan of payment I was put on that was offered to All my files were recovered from my drive and I can’t really be any happier. Thank you.

Kirsty

Time capsule backup seemed corrupt so rang Payam. Mark patiently assisted me, initially over the phone and then quickly helped me when I visited Payam’s offices. Excellent service.

Diyana Henkel

I was really happy with the results! I got all of my missing files back in one piece, which is the main thing.

Bernadette Marie O’Farrell

I was extremely happy with the service I received! I thought I had lost my entire university thesis and various other important files when I had spilt tea on my MacBook.

I searched tirelessly for a company that would not only be able to retrieve the data at a reasonable price, but one that I could trust with such personal information. The team at Payam kept me up to date with the progress of my data recovery and managed to retrieve all of my files!

I have already recommended Payam to friends and family -particularly those who are as clumsy as me and just as likely to spill liquid on their computers. Thanks again for all of your help!

Phil Carson

Amazing! We had a corrupted SD card with a month of travel video - they helped us retrieve it all and mailed it to our next hostel. Very professional and service minded personnel.

Stephen Pittman

Given the nature of my requirements – family photos/personal files that weren’t time sensitive, but absolutely precious – I am very happy with the result, which was a 99.8% recovery – AWESOME!

Jan Burt

Thanks Craig Nevans at PAYAM Data Recovery Pty Ltd. I recently thought I had lost a lot of memories (photos) when the external hard drive I was using crashed. I thought I had backed up the photos but when I looked to find the backups I realised that they were not there. I was completely devastated, I thought I had lost the photos of grandchildren, friends, holidays. Hundreds of memories and photos that could not be replaced. I searched the web and found PAYAM in Melbourne. With my hard drive in hand, my husband, daughter and I drove to Melbourne. There at PAYAM we were greeted by the most wonderful person Craig Nevans, the customer service manager. Straight away Craig set our minds at ease, he was sympathetic,very supportive and completely understood our plight. Craig was wonderful to deal with. He didn't promise the world or that he could recover the data, however we went back home feeling very positive. As promised Craig emailed a few days later, they could recover the data at a very affordable price. A second email followed in a few days to advise they had recovered the data and they would, if we liked, ship the recovered data back to us on a well priced new hard drive, thus avoiding another trip to Melbourne. We were ecstatic to receive this email. I have no hesitation in recommending PAYAM to anyone looking for data recovery. They are the best in their field and wonderful people. If your hard drive crashes, don't panic contact PAYAM and talk to Craig and the team. Thanks again Craig

Say Hipson

About a year ago my younger sister passed away, and a lot of pictures of us were on a hard drive I accidentally put on wrong power supply and burn the PCB. Never really went into recovery, because why should I, is not that it was critical for me. After I lost her, I wanted to recover the images of us as young kids. The website was very clear, and their reviews substantial in my choosing to take my drive here. The team was very friendly and offered great advice. The picture I recovered are worth so much more than I payed. Thank you!

Shane Crawford

I was most impressed with the customer service, the professionalism, knowledge, and the training and education provided by Kevin Harris.

“Kevin me immediately, listened to my problem, advised generally what the problem could be, and the possible difficulties that I could face. Kevin understood my urgency and how it important it was to our business that the data be retrieved.

Kevin, immediately set about identifying the problem, which he did in approximately 10 minutes and explained the process and procedure that was necessary to attempt to retrieve our information. Kevin, is very knowledgeable and was most communicative and really helpful. He also explained how hard drives work, how to protect use them correctly. We had a 100% successful data recovery and I cannot explain how delighted and impressed I am.

The job was completed within a very short time frame and I was kept abreast of all developments all the way through. I will be looking to purchase another hard drive shortly, and will now only deal with Payam Data Recovery. I had a fantastic customer service experience with Kevin who is simply excellent at what he does.

Gary Phau

Super Service! The team managed to recover ALL of the data on my two hard drives which crashed simultaneously on one weekend. Some of the data was precious photos which are irreplaceable.

Was kept up to date on what was happening and the data was recovered within the timeframe promised. The cost was very reasonable and I'm happy with every part of the process. Well done to Mark and Craig for your excellent service and professionalism - I can and will definitely be recommending your services!

Lloyd Doddridge

I was rapt with your service and the results. The recovered material is essential to my son’s university course and we were most appreciative both of the results and the reasonable cost of the service provided.

Maarten Tentij

Professional service and they recovered my data efficiently. I will now always backup every week. My wife recommended Payam because she also had good things to say about them. I would definitely use them again - but I hope I will not have to

Grace Violet Hodder

I was very happy with the level of service provided to me. I found the frequent updates of the whole process of recovery particularly useful.

Ruby Langsworth

They made it look all too easy! great service!

Emma B

Excellent experience with Payam. They recovered data for me that no one else could. Definitely worth it to recover years of lost photos. Thank you!

While our  IT guys were installing my wife's new work system I asked them to have a look at the home PC that had been performing erratically. They took it away and I  expected to hear back about some minor problem. Instead they said the hard disk had crashed and despite all their best efforts they couldn't fix the problem. While my wife and I have backup systems for our work PCs we had nothing similar for the home PC. This was not good news. There was a long history of home related correspondence and documents and a large collection of photos taken by our two daughters that were saved on this computer.  Our IT guys recommended Payam, so I took the hard drive over to North Sydney hoping for the best. As it turned out I was not disappointed with Payam being able to recover everything. They put it on an external drive, which is now the backup, and all ended well.

Kircy Jong

The service was extremely reliable and took the time to explain the problem as well as the solution. Very accommodating and friendly. Would definitely recommend.

Vaughan Chitty

Thank you, I am extremely happy with the data recovery work. I had tried two other computer repair places but neither was able to recover any of my data, Payam recovered the whole hard drive – very very grateful

Ceasar Levine

I can only say wonderful things about my experience with Kevin at Payam. Kevin recovered all data on a USB drive - a happy ending. Thank you so much!

Google Reviews

seyda kurtmen
seyda kurtmen

5 out of 5 stars

posted 3 weeks ago

I just received the email from Payam about the recovery files of my very old external hardrive. I am literally in happy tears watching the preview video of my recovered folders and files. I'm talking old samsung files, sanyo digital camera files, old pc files, all my old pictures, videos my whole youth basically. I'm still crying as I write this and although I haven't received my hard drive back they have advised that about 49,000 of my files have been recovered. I can't begin to explain how grateful I am. The price paid to this team is worth every penny. These memories are priceless and I am beyond happy and grateful. Thank you thank you thank you! Back up your hardrives people, get them onto the cloud, have backups of backups because the pain or thought of losing them is not worth it, which I pretty much did due to damaged heads on the hardrive. I can't wait to reunite with my pictures and videos 🙂 🙂 🙂 thank you again team!

Matt
Matt

5 out of 5 stars

posted 2 months ago

Wife's phone died without any warning and she had not had time backup photos. Luckily Payam were able to recover them all. Not the cheapest service, but what price can you put on memories? They retrieved 27GB of data, over 14,000 photos and 250 videos. Made a very happy wife when she got the backup drive Christmas morning. Staff were very polite.
Only one very small area of improvement for them would be to provide a little more comms. We chose the Economy Service (1-2 weeks) that took 3.5 weeks. Acknowledging that website states times subject to change, however there was no comms from them, it was only when I chased status updates.

Tony L
Tony L

5 out of 5 stars

posted 1 month ago

I found Payam Data Recovery to be reliable, transparent and very easy to communicate with. They resolved my issue quickly and professionally and I felt confident my data was in secure hands. What really stood out was how approachable and supportive they were, making it clear that no problem was too small.

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