Customer's Reviews and Testimonials

Here are many more testimonials from our past clients

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I got 100% of the data for 15 years from my broken HDD here. Thank you!

Dayle M.

I thought I had lost all my photos off my phone, some with such important personal memories and totally irreplaceable.Payam staff did such an amazing job and retrieved my photos.The compassion and thoughtfulness I was treated with through this whole procedure was exemplary and I would never hesitate to recommend Payam.

Karl Balian

Hi, i was extremely happy, you recovered all of the videos from our MacBook and especially the one we thought we had lost, a very special and funny video of our son. Priceless!

FMSGCA

The details for PAYAM were forwarded to me after my hard drive had crashed on my Sony Vaio workhorse. I took it to Craig at PAYAM and inside two weeks, they had found everything. It was super! It was appreciated and the money it cost, was worthwhile.....more than worthwhile. Thank you very, very much!!!

Name withheld

Excellent Service - PAYAM successfully recovered 11 years of photos from my failed HD where others had failed.  Their service was professional and personable and worth every penny.

Reading the other reviews for PAYAM, I wasn't surprised at the string of praises and 5 star ratings...

Name withheld

got all our business' data back - yay! can't ask for more than that.

Alex Huang

We were superbly happy with your work, it was a job well done. We never have thought we would get our important data back until we came across your firm. The job was completed on time, on budget and nothing was lost. We can’t recommend you enough to our friends! Thank you so much for your help.

Name withheld

Very professional. I rang up a few different places but decided to stop at Payam first because it was quite central (North Sydney) and their price was competitive. The fact that they assured no cost if the data was not recovered was great. All data was recovered and I saved my reputation. Overall a positive experience!

Name withheld

Great Service, Best Price. My external hard drive stopped working which I was using to backup my work and family photos for years! I searched google for data recovery companies and Payam's website was by far the most helpful, their services were the best priced and the location was perfect. So I rang Craig and he said to bring in the drive for assessment. After bringing it in I got a mail from Craig the same day to say what the damage was and to confirm the quote. Now that's service, I was really impressed. Payam recovered all my data within the agreed time. You can't ask for more than that. I would highly recommend Payam to anyone. Thanks again.

Klaus Hooper

I recently moved states and regrettably I didn't backup my HDD, thankfully Payam was around to recover what I thought was lost, double thumbs up for sure and if I ever have the trouble again I'll be back for the excellent service and great people at Payam Brisbane!

Raghu (surname withheld)

I think Payam did a good job with my data recovery situation. I would recommend your service to anyone with a hopeless data loss situation and needs a saviour.

Ruthy Walsh

My HDD had crashed. I left the HDD in Payams hands expecting the worst but was pleasantly surprised when told they were able to recover all the data very quickly which included a lot of photos and Company information. Very friendly and professional staff.

Name withheld

Fast, Efficient, Friendly, Great Service & happy to answer any queries I had. Craig was very prompt with any e-mail queries I had and was happy to take the time out for anything I needed to follow up with. Professional appearance via their website, affordable prices for recovery when compared to other company's out there and would definately use again if the need arises. Most important of all had all but 10 files totalling a few MB recovered off a 1.8 TB HDD! Would highly recommend to anyone who wants a speedy, professional & very affordable data recovery service.

Thanks a lot for your job. We were so happy to have all our data, and the guys who explained to us everything about the work was very nice. Thanks to all these super engineers!!

Leon Ure

Payam managed to recover nearly all of my files, including non-generic formats, after the corrupted HDD was formatted and then another HDD was cloned over the top of it. I highly recommend Payam!

Julio G.

We recently had both our Primary and backup data storage devices dine in the same week, Payam were quick, professional, communicated clearly and stuck to time frames, couldn't have had a better experience.

Jay Lesquillier

Kane was very helpful and professional

Name withheld

Payam is a magician! My network (along with my attached hard drive) got fried in a storm whilst I was away on holidays. I consulted friends that worked in IT and even paid a computer store check my hard drive out and they told me that I'd have to pay them again for a quote to have it looked at by a forensic mob. I did my own investigative work and found Payam through Google. I read all the other reviews, checked out the website and compared it to others I had found. I even mystery shopped several companies by calling over the phone and asking Qs about their services and costs to recover the data. I chose to use Payam and I agree with the professionalism and response times reported in the previous reviews. In the end I got my data and photos copied onto a new hard drive and it cost much less than what some other companies were quoting (try $1K + interstate registered postage!). I can't thank Payam and his team enough and thoroughly recommend them for data recovery services (although I hope not to have to go through the experience again!). Extremely happy 🙂

Max Joassons

Had a great experience dealing with Craig from Payam data recovery. They kept me up to date with the whole process and were very quick with there turn around. They were able to recover all my data.

Sam Joseph

My wife's boss recommended Payam to me when our small business server crashed. We lost 5 years of invoices and accounting info without any backup. I called and Wes was very helpful on the phone and when i dropped it off in the city i spoke with Gray. Everyone was really helpful and told me the costs upfront. I got everything back for less than i expected in a week. Great service from a company i hope i will never need to use again, i am backing up religiously now.

Renee Moroz

Don't go anywhere else- come straight here! quick turn around and reasonable rates. Plus they are happy to send the recovered data to you in the post for a minimal fee!!! thanks a million for saving our kids memories 🙂

Besharl Hein

You did a great job from start to finish, and it was very much appreciated.

Mike Quigley

In this age of diminishing service and the usual response... Computer says no.. isn't it refreshing to find someone who is really helpful. I just wanted to say how absolutely blown away I was by Craigs help. His commitment to finding a solution to my backup problems was brilliant. I cannot thank him and Payam enough. Brilliant all thanks to Craig. Craig and Payam is a service I can definitely recommend. 10/10 Many Thanks.

Mindy Cole

After dropping my iphone in water and then it not turning on or charging... I thought I had lost my thousand photos and contacts and everything else my life depended on with that phone. I sent it down to the guys at Payam and after only a few days I got the call to say all had been recovered! I am so grateful! Thanks again guys! appreciate it a lot

My girlfriend's hard disk got stuffed without warning and no signs at all, and it froze the computer completely. I had no idea what to do and since she was starting up her own business, she had a lot of critical files on her disk. I searched the web and came across Payam. Firstly, the website was good. They were detailed, and gave straightforward quotes. There was no hidden costs involved. Also, they had the lowest prices across a few other companies that came up in my search, which were charging $1000 and above. I rang them up. They were very professional and very friendly. I sent the hard disk in and within 4 days, I could collect the hard disk (I did provide them with a new one since the old one was completely screwed, but they do sell HDD as well) and they retrieved the data as well to my relief.  I would highly recommend Payam to anyone who is unfortunate enough to encounter HDD failures. But I would say you are in good hands when your disk comes to Payam. Staff are friendly, reliable and competent.

After a major hard drive crash, windows wouldn't recognise the drive at all. Of course I was between making back ups at the time. Payam managed to recover all of the data on the drive, well over 300GB worth! I haven't yet found a corrupted file that they recovered. Price was very reasonable, speed was also good. Payam also kept me up to date and shipped the old drive and the recovered data to me via overnight courier. Couldn't be happier, I hope I dont need to use data recovery again, but if I do I would not hesitate to use Payam again.

Everything is taken

Awesome service and great people. Thanks Paolo.

Ellise Myerson

I previously went to other shop. Terrible service and couldn't retrieve anything off my hard drive. The technician was also very unprofessional and rude. So glad I found Payam as they saved the day! They always gave me updates of the process and retrieved all my important documents

Jan Burt

Thanks Craig Nevans at PAYAM Data Recovery Pty Ltd. I recently thought I had lost a lot of memories (photos) when the external hard drive I was using crashed. I thought I had backed up the photos but when I looked to find the backups I realised that they were not there. I was completely devastated, I thought I had lost the photos of grandchildren, friends, holidays. Hundreds of memories and photos that could not be replaced. I searched the web and found PAYAM in Melbourne. With my hard drive in hand, my husband, daughter and I drove to Melbourne. There at PAYAM we were greeted by the most wonderful person Craig Nevans, the customer service manager. Straight away Craig set our minds at ease, he was sympathetic,very supportive and completely understood our plight. Craig was wonderful to deal with. He didn't promise the world or that he could recover the data, however we went back home feeling very positive. As promised Craig emailed a few days later, they could recover the data at a very affordable price. A second email followed in a few days to advise they had recovered the data and they would, if we liked, ship the recovered data back to us on a well priced new hard drive, thus avoiding another trip to Melbourne. We were ecstatic to receive this email. I have no hesitation in recommending PAYAM to anyone looking for data recovery. They are the best in their field and wonderful people. If your hard drive crashes, don't panic contact PAYAM and talk to Craig and the team. Thanks again Craig

Devyani Rangnekar

I was highly impressed with the prompt and efficient service provided by PAYAM. I received updates from the consultant I dealt with exactly when I was told I would. My USB flash drive stopped working and I was at risk of either losing a great deal of personal and work data, or paying exorbitant sums of money in order to recover it. In comparison to a lot of other quotes that I got PAYAM was reasonable and I got all my data back. I highly recommend their services.

Troy Williams

Unbelievable! Got told by apple + 5 other phone repair shops that my data was 100% uncoverable and not to waste my time with it and you guys managed to get it all back no problem! Should have gone here straight away

Stephen Todd

My hard disc crashed and I lost everything. I took it to my local computer business that I deal with and they were unable to retrieve any of the disc contents. I had not backed up the disc for the past 8 months or more and had all of my work files as well as family photo's and important emails that were lost. I sent the disc to PAYAM and they were able to retrieve all of the contents completely and at an extremely reasonable price. I had trouble retrieving one of the hidden files as I have limited knowledge in that area. I rang Kevin at PAYAM and he walked me through the steps that enabled me to access the file and retrieve the information. I found their service, advice and help to be excellent and would  highly recommend them.

Steve Jones

I highly recommend this business, the people were down to earth and straightforward with me, after being quoted 2k to recover my things on my laptop and being charged $90 to hear this from Geeks2u, Payam were heaven sent! They have me a realistic price and timeframe, I could not have been happier! I would not at all hesitate recommending them to anyone, at least you know what they say to you is what they mean without taking you for a ride. Thank you so much!!

Name withheld

My external hard drive simply died, along with about 2 years worth of family photos and some work related records. Found PAYAM on the net. Was impressed by the testimonials. They recovered all of the data without a problem. Easy!! Perhaps more so, however, it is great to know PAYAM exist so that if I have similar issues in the future I am covered. Richard Andrew

Frederic Lai Tham

Simply the best 🙂

Stewart Routledge

Your work was great and maybe the only people in Brisbane capable of doing this.

John Schaeffer

Thank you to the team of data recovery specialists at Payam. After much despair from seeking recovery services elsewhere and being told my data was unrecoverable, I sought out Payam.

Wished I’d gone there first. They were able to recover all of my irreplaceable valuable information (documents, photos, music files etc) which I thought had gone forever. Very reasonable price too. Excellent work and would definitely recommend Payam to anyone needing their valuable data recovered.

Cassette

These guys literally saved my life! I was DJing at Ivy and the dj after me knocked my mac laptop off the stage and into the chlorinated water surrounding the stage (without realizing). It was under water for at least 10 minutes! I came back from the bathroom to see it at the bottom of the moat.

Despite the extensive water damage, these guys managed to recover ALL my data within a month!

Very happy with the fast, friendly, efficient and professional service they provided!! 🙂

Stanley Campbell

My experience with Payam was extremely satisfying. The service provided by the staff at Payam from my initial email inquiry and throughout the process was highly professional and exceeded my expectations of service. Staff responded too promptly to emails and returning phone calls, regularly provided feedback regarding progress of my data recovery and bent over backwards to assist me when I collected my recovered data and answered all my questions in layman's terms. Thank you to all.

Mark Irving

Awesome Job…Thanks!

Aaron Garozzo

Very helpful and well mannered on the phone.

Name withheld

When you first start researching data recovery it can be pretty scary. My external hard drive with 5 years worth of the whole family's photos and backups couldn't be read. I found Payam with a simple Google and liked both the location and testimonials. I sent some screen shots in and then gave Craig a call. Perfectly explained, no data - no charge, could give an exact quote on inspection. I took it in, gave the go-ahead and a few days later (and that was the economy service) I had an email with a list of the files recovered. I now have all of my files for about an 8th of the price of printing all the photos. The service reminded me of how great service should be. Many Thanks....

Matthew Keith

Our business has recently started utilising the service of data recovery that Payam offers. They are a very professional unit and work seamlessly with our end users. On each occasion Payam has been able to complete full data recoveries. Thank you!

Rahul

The guys did a fantastic job with recovering my data. When I lost my data so close to Christmas, I thought it was going to turn into a nightmare. It was refreshing to see the guys at Payam data recovery make the recovery of my data so easy. They took away all my worries, were honest with pricing, and put me back in control. I hope to never lose my data again, but if by some chance it happens again, I know where to go!! Good work guys!!

Martin

This mob have saved my life. Had a massive meltdown on my NAS server (fried mobo) that in turn corrupted my operating system. After bringing it online again my RAD5 set was completely stuffed containing years of family fotos, software development, design etc and other important information - Sure I should have had a regular backup done but that was not the case - kicking myself for that and have now taken steps from this ever happening to me again. When I was faced with this mess and realizing this was a job to big for me to take on I started to look into the possibility of seeking professional help by someone with the detailed knowledge of RAD5. I had 8tb striped across four disks and felt desperate of at least recovering the many photos and movies from my children childhood. Started to look around for companies. Got in touch with 5-6 and they all came back with "sorry mate - this is unrecoverable" - These were all companies claiming year and years of solid expertise in the area - none able to assist. A few came back with "unlikely to recover anything but if you insist us giving it a try then it will cost you $$$$$ - non refundable with no guarantees given" - sounded like money for nothing to me. Then while kicking myself in the office a colleague of mine @ commerce mentioned Payam Data Recovery as someone being good that the department used in past. Got in touch with Payam Data Recovery. The discussion were very friendly where Payam gave me some hope of at least being able to recover some of the data. The really good thing from my side where that they would only charge me in the event that they were successful and I were happy with the result. One thing lead to another and after passing on the disks to them where they worked on these for a few weeks I received a message containing a full directory listing of every single file I had stored on this RAID set. Needless to say this made my day. Close inspection of the date revealed a 100% success on the data recovery. Payam have not saved just my day - they have allowed my children to one day look back on photos of their childhood - irreplaceable! They have been very easy to deal with willing to go out of their way to assist me and I would be the first to recommend this mob to anyone facing a similar situation.

David Crofts

A very genuine company that cares about its customers. Their obligation-free quote is exactly that, obligation-free and with no hidden charges. They were able to recover all my data from my corrupt HDD at quote price and within the timeframe, whilst displaying great professionalism and prompt responses to my queries.

P.S. Shoutout to Kane from the Brisbane office for his professionalism.

Steven Patterson

I was very happy with the support and service provided by PAYAM in Perth.
Updates on the progress were consistent and provided progress of the work being done. I even received an email apologising for the job taking longer than normal, are rare customer service you see these days. I’m happy to point all clients to PAYAM for data recovery jobs.

I had 500+ important (to me) photos seemingly lost forever on a faulty compact flash card. My PC was requesting the card be formatted and my camera wasn't recognising it at all!

Fortunately, I located Payam Data Recovery via a Google search and after their free quote and assessment of the problem, they were able to recover every single image on the card - for a more than reasonable fee.

Recommended!

Ben Stevens

When my RAID array failed I was recommended to go straight to Payam. I must say that I experienced some of the best customer service I have ever had. I was most impressed by their flexibility to help me out. Also they did all they could to recover my data, of which 100% was recovered. I wish I knew more people with broken hard drives to recommend to him but in the event it does happen, I will ensure they contact Payam. Bravo.

Eric Chen

I am happy with the overall service and definitely will use again and recommend to people who need the service.

Google Reviews

Warwick Mcghie
Warwick Mcghie

5 out of 5 stars

posted 1 week ago

Sending a hard drive with physical damage to attempt data recovery of a number of important files. They were completely successful in recovery of the requested data. And even before the job began were able to answer questions pertaining to their process and job information.

And excellent and fast service with amazing communication.

Highly recommended for your similar needs.

Matt
Matt

5 out of 5 stars

posted 4 weeks ago

Wife's phone died without any warning and she had not had time backup photos. Luckily Payam were able to recover them all. Not the cheapest service, but what price can you put on memories? They retrieved 27GB of data, over 14,000 photos and 250 videos. Made a very happy wife when she got the backup drive Christmas morning. Staff were very polite.
Only one very small area of improvement for them would be to provide a little more comms. We chose the Economy Service (1-2 weeks) that took 3.5 weeks. Acknowledging that website states times subject to change, however there was no comms from them, it was only when I chased status updates.

Amy Farrugia
Amy Farrugia

5 out of 5 stars

posted 1 month ago

Cannot recommend and thank the team at Payam enough. They restored a damaged hard drive of mine that contained so many previous photos of my family and friends. They were totally transparent with the process and managed my expectations well. Great customer service , cannot fault them. Thanks so much team

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