Customer's Reviews and Testimonials

Here are many more testimonials from our past clients

Shannon Hamilton

I have used Payam Data Recovery twice now and both times they recovered all my data, Once when my USB failed and again when my hard drive failed. I was very very pleased and happy. I definitely would recommend Payam.

Starwoman8

Everyone dreads that moment when a computer of hard disk fails and you need data recovery services. To start with, they are never cheap and you are left wondering if it will be possible to recover your precious data. I am so glad we came here and got everything back. Payam were so profession and prompt and gave great advice. Thank you!

After my 1Tb drive containing Videos of two weddings, Family videos and photos events and irreplaceable data died,. I nearly lost faith in computers.,(Yes this is the drive I backed up the files to). My computer supplier could not recover the files and referred me to PAYAM. Fearing the worst I spoke to Mike and Payam who impressed me with their caring and supportive suggestions offering me hope for a complete recovery of all data. Not only did they achieve this even though the hard drive was completely corrupted but they allowed me to verify that all the files were readable and that I was satisfied before payment was made. A price had been negotiated beforehand with which I was extremely satisfied with. I was contacted by Payam a few days later just to check that I was completely satisfied , with an offer to help if I had any problems. I have no hesitation in recommending their Gold Star service to anyone in similar stressful circumstances. They are Competent Diligent and Caring and as far as I am concerned they are like Intensive Care the save the data and alleviate the stress of the customer. Pardon the pun but you have nothing To looSE See You Next time Mike

Warren West

I recently had a failure of my hard drive containing about two year's data from my business. Thanks to Payam Data Recovery the data was recovered quickly and completely to minimise the disruption. I can only say that I would recommend Payam to anyone with a similar problem because of the efficient and friendly service they provided.

Joan Lamb

My USB flash drive broke when my laptop fell off my bed with it connected. They were able to repair it and copy my documents to a new USB flash drive on the same when I asked for their urgent service. They were the only company I could find who could do this on the same day, the others I called said it would take at least 5 days. I even spoke with the boss Payam on the phone before bringing my flash drive in, he made everything sound like it would be OK when I was majorly stressed out when it first happened

Everything is taken

Awesome service and great people. Thanks Paolo.

Andrew

Upon discovering Payam online, and experiencing issues with the manufacturer of the external hard drive, I was reluctant that the data on my device would ever be recovered.

Payam took the time to explain step by step the process, and showed visibility the whole way through.

A special thank you to Lachlan and Keith for all their help and assistance.

I have no trouble in recommending Payam to anyone that has a faulty device and is in need of recovering the valuable data.

Tania Pickering

“I was really happy. I will recommend you guys!

Ali Macmood

I am extremely happy with the service I received and outcome of the data recovery. In addition, your staff also recommended an appropriate Synology solution for future backups at home.

Jerry Nguyen

It is quite nervous for me to choose a company to recover my data as you know the data worth a lot, much more than the device itself nowadays, after reading some reviews I decide to choose your company as at least I can come

into your office and talk to someone, I am glad that I did, I can get back most of the data with high quality, apparently from the severe damage of the drive and I am very happy with the result, worth every single cent of it. Thank you.

Neil Diggins

When my micro SD card broke I thought it was all over and I had lost my photos forever, however Payam managed to not only recover the vast majority of my files intact, but also many pictures I deleted years ago from previous memory cards!!! Very friendly service and the recovery process couldn't have been easier! Thank you

Justin

I would like to thank PAYAM Data Recovery and in particular Craig Nevans for the recent work they completed on my Dell XPS. Whilst Dell were happy to replace the faulty hard drive they couldn’t recover my data.  Payam was great in a number of areas. They kept me up to date via email and phone calls as the project progressed.  They were attentive as to what was required to be fixed – what data was important and what was not. Their follow up service after the job was completed was greatly appreciated.  The general advice received was also invaluable. The outcome was that all data could be recovered.  An excellent result.

Megan Hobson

I lost important data on a memory card and my friend recommend Payam to me. They got quick response and successfully rescue my data. Thanks again Payam!!

Name withheld

LIFE SAVER- I foolishly formatted a memory card which contained the birth and first 2 weeks of pics taken of my first born baby boy. Needless to say, I was devastated and very distraught. After a quick internet search I found PAYAM Data Recovery and all the reviews were highly positive. Craig was extremely professional and honest and within 24 hours he had recovered my precious images at a very reasonable cost. Now I can share these special moments with my son when he grows up and it’s all thanks to the know-how of PAYAM. I would highly recommend them in any circumstance where their services may be required. Thanks Craig and if I could add any more stars to this rating I would…

Frederic Lai Tham

Simply the best 🙂

Colin Higginson

Very pleased with your service. Got us out of a potential huge mess.

Julie Green

Completely recovered all files from corrupted hard drive. Very efficient service.

Johann Kruse

Mike and the rest of the Payam team were awesome… they really saved the day when they recovered all of my baby photos/videos after both my NAS and cloud backup failed. Super happy with the service.

Noela Read

I was extremely happy that you were able to recover my lost data (photos). I think they are pretty much 100% all there. I never expected to see the photos again after I had let an incompetent company have first go. I wish I had found your company sooner. If I ever have another lost data situation, I know where to come and will certainly recommend your company to any friends in need. Thank you very much

Name withheld

THANK YOU PAYAM!!!! Our hard drive decided to crash without warning and we stood to lose 3 months worth of MYOB plus all our photos, music and personal documents. I called Payam and from start to finish they were awesome. Great customer service, a really quick process and all for a reasonable price. I called other data recovery businesses but their prices and customer service didn't stack up to Payam. I totally recommend Payam Data Recovery. THANKS AGAIN!!! You turned a very stressful situation into a manageable one 🙂

Patrcia Hall

I just want to thank the Payam team. You guys really took the time to recover all files from my faulty hard drive which has5 years worth of work on it. You recovered almost all of it and I couldn't be more happy. You kept in contact and always informed me what was going to happen. You guys are amazing, service is amazing! Highly recommended. Thanks again!

Marco Albrecht

Very happy with the service!

Phil Smith

Kane in the Brisbane office is incredibly knowledgeable and easy to talk to. VERY happy with the Services received

Jen H

Thanks Payam you saved all my photos and music from the last 16 years. So grateful for your service as I was very upset at the thought of losing these memories. Always backup your backup

Priscilla Barkas

Excellent service! Wes in Adelaide saved my whole hard drive! The recovery was quick and 100% of my data was saved to a new hard drive 🙂.

Emma B

Excellent experience with Payam. They recovered data for me that no one else could. Definitely worth it to recover years of lost photos. Thank you!

Whitey

I dropped my laptop and subsequently damaged the physical HDD. I was referred to Payam Data Recovery by PLE computers in Wangara, Perth W.A. I dealt with Samantha of the Payam data recovery team in Perth and she was so helpful in explaining the process and costs involved to recover all of the data from my damaged drive. PDR had the data recovered in less than 2 weeks and I'm astonished as to the speed of the recovery and of the professional and helpful manner in which I was treated. I would definitely recommend Payam data recovery for everyone that has any data loss issues

Ameera Jade Gorman

Super friendly staff (Vinh) and turned an unpleasant task into an easy, stress-free experience. Would definitely recommend!

Alison Wong

AMAZING. I was devastated after I was told by other phone shop/s that data was irrecoverable on my phone (3 years of un-backed up memories right there). I wasn't in a rush (2-3 week expected) but I got a call back from Lachlan in 2 days saying it was all restored successfully. THANK YOU SO MUCH!! You guys are amazing

Noel Reyes

My wife and I were extremely happy with your service and with the results. Both staff members we dealt with were friendly and very informative. We were given an honest appraisal of the work required and even an option to suit our budget. That you were able to recover the data we wanted most made the experience all the more worthwhile.

Sandy McManus

I was referred to PAYAM Data Recovery by my IT contact and I admit to being delighted with the service and the turnaround time that I experienced with PAYAM. We were quite frantic when we lost our data and our back-up. We have had this occur once before and with a less than satisfactory outcome provided by the previous data recovery company, I was very anxious. I spoke with Payam himself initially and then continued through the data recovery process with the professional assistance of Paolo Bileci.

Paolo was terrific. He kept me informed, he reassured me with his expert knowledge of what needed to be done. Paolo worked to my budget and gave constant, excellent customer service and feedback, throughout the experience. I collected 100% of our data and walked away with the absolute confidence that I would use PAYAM Data Recovery again if the need arose again. I can confidently recommend their services to anyone in need of data recovery experts! Thanks Paolo for turning my anxiety into a smile at an affordable price

Zeina Cee

When i discovered my crucial data was 'lost' I contacted a I.T technician who said it was highly unlikely that the data could be retrieved but recommended Payam as the place that could most likely find it, if anyone had any chance to?!?....Distressed and desperate I contacted Payam and was calmly talked through the process.Essentially if they couldn't retrieve the data I would not have to pay all the costs and if they did find the data the price was negotiable based on what work they did. I ventured to their office prepared to offer a blank cheque but was pleasantly surprised with the cost of the quality work, but more so impressed by their exceptional customer service. Payam offered me premium customer service for the economy price and were able to retrieve 98% of my missing data in less than 3 working days. They also very generously copied all my data onto a clean hard drive and posted it free of charge to my workplace.Knowing how stressful this time of year was for me, they took an even more personalised approach and provided the hard drive free of charge. I can't tell you how easy it was dealing with Payam. Their work is superb , their customer service is outstanding and communication with them was constant and clear. Just the other day I received an email from Payam letting me know that they were available to chat to if I needed assistance working through my recovered data. I have placed their business card at work and have shared the story of how generous and personalised their customer service was, let alone how amazing their work is to anyone who will listen! Please do not hesitate to contact them for help, I strongly recommend their services to anyone who experiences the grief of data loss. Thanks Payam, words can't express my gratitude for your assistance. I wish you guys all the best in the new year 🙂

Name withheld

Fast, Efficient, Friendly, Great Service & happy to answer any queries I had. Craig was very prompt with any e-mail queries I had and was happy to take the time out for anything I needed to follow up with. Professional appearance via their website, affordable prices for recovery when compared to other company's out there and would definately use again if the need arises. Most important of all had all but 10 files totalling a few MB recovered off a 1.8 TB HDD! Would highly recommend to anyone who wants a speedy, professional & very affordable data recovery service.

(Name withheld)

Very happy with Payam service. I opted for economy option as I didn’t have any rush with recovery. What I liked most is the continuous updates on the status of data recovery. But the most important is the final result, almost everything was recovered.

Jayne McCabe

I cannot rate the service provided by Payam Data Recovery highly enough! I have done a few big things in my life, such as getting married and building a house where you would reasonably expect to receive great service, but this exceeded even those!!! Payam are very transparent and upfront about the service they provide and so you can rest assured that they will do everything to get your data back. The emails I received along the way were both regular - so I never had to wonder what was going on - and they addressed every question before I had even thought of it. The shipping and payment process is simple and hassle free. This is a good, honest Australian company and the best at what they do. Thank you Payam for recovering my memories!

Ettore Siracusa

Very satisfied. Friendly and reliable service and relatively inexpensive; two other quotes were more than double what I paid for at Payam. Happy to recommend.

Steve G

The guys at Payam know their stuff. They were able to recover crucial data from a damaged usb drive in less than 4 hours

Kathleen Hanitti

WD My passport USB fell off my table last month. After 2 PC repair shops could not help, I called WD support in the USA and they told me to go to Payam. They saved everything for me for only $275. Very helpful and friendly service, Thanks for your help!

Sandor Kovacs

After others had a go at recovery of my hard drive but failed I was very nervous, a lifetime of memories could be lost, Payam's reputation gave me some comfort but the feeling when I saw the first line of their email gave me much elation, We have some good news for you... I guess it can't work every time but it sure worked for me where others failed. Highly recommend them to recover your treasures if you are in the unfortunate situation I found myself in.

Sarah Hidayati

I am surprised to see how you recover the data and the good communication provided. Initially, I though the data would lost anyway. Keep up the good work guys.

Tony Peters

Our internal IT team could not recover the data from my hard drive and mentioned you guys as someone who might be able to help out. You did a great job and on time.

Charles A.

I like the way they stand by their promises they have given me. The costs have been very reasonable. I completely recommend this company to anyone who needs data restoration.

Stephen Pittman

Given the nature of my requirements – family photos/personal files that weren’t time sensitive, but absolutely precious – I am very happy with the result, which was a 99.8% recovery – AWESOME!

Thanks a lot for your job. We were so happy to have all our data, and the guys who explained to us everything about the work was very nice. Thanks to all these super engineers!!

Tee Harris

Great service. I got all the data recovered within days and the cost was acceptable. It is good that the NAS manufacturer LaCie knows their service and it is on their recommended list. It's a good wake up call I need to do dual backups. 🙂

Matt Colcombe

Excellent service with a professional completion of the work. I was very grateful to have my data successfully recovered. I was kept up to date with emails and the overall communication was very good and helped me feel confident in their service. Thanks again!

Leon Ure

Payam managed to recover nearly all of my files, including non-generic formats, after the corrupted HDD was formatted and then another HDD was cloned over the top of it. I highly recommend Payam!

Angela Giagodi

Great service! Payam data not only recovered all critical data possible but they also kept us updated with progress along the way. Thanks - have already recommended you to a friend.

Christina Tee

Payam did a really good job with recovering my files that were in a portable drive that was damaged. Really glad that I entrusted them to do the job!

Stewart Routledge

Your work was great and maybe the only people in Brisbane capable of doing this.

Google Reviews

Matt
Matt

5 out of 5 stars

posted 2 weeks ago

Wife's phone died without any warning and she had not had time backup photos. Luckily Payam were able to recover them all. Not the cheapest service, but what price can you put on memories? They retrieved 27GB of data, over 14,000 photos and 250 videos. Made a very happy wife when she got the backup drive Christmas morning. Staff were very polite.
Only one very small area of improvement for them would be to provide a little more comms. We chose the Economy Service (1-2 weeks) that took 3.5 weeks. Acknowledging that website states times subject to change, however there was no comms from them, it was only when I chased status updates.

Amy Farrugia
Amy Farrugia

5 out of 5 stars

posted 1 month ago

Cannot recommend and thank the team at Payam enough. They restored a damaged hard drive of mine that contained so many previous photos of my family and friends. They were totally transparent with the process and managed my expectations well. Great customer service , cannot fault them. Thanks so much team

Rashi Sharma
Rashi Sharma

5 out of 5 stars

posted 3 months ago

The BEST service ever. I was assisted by Tim. Tim has been absolutely amazing. From the start he was extremely informative about all the procedures and steps that would take place. His knowledge and skills are so incredible and advanced. He knows exactly what he is doing and advised me the best solutions along the whole way. He is highly experianced. He went beyond helping me understand data recovery and steps I could take in future in order to have a good backup.

My laptop (Macbook air) was fixed and I was able to receive 100% of my data back.

I am so happy with Payam ! The staff are incredibly nice.

I would highly recommend Payam to anyone who have broken their tech gadgets or are facing any issues.

BIG THANKYOU😊😊😊

Facebook Reviews