Name withheld
Excellent Service - PAYAM successfully recovered 11 years of photos from my failed HD where others had failed. Their service was professional and personable and worth every penny.
Reading the other reviews for PAYAM, I wasn't surprised at the string of praises and 5 star ratings...
Shane Crawford
I was most impressed with the customer service, the professionalism, knowledge, and the training and education provided by Kevin Harris.
“Kevin me immediately, listened to my problem, advised generally what the problem could be, and the possible difficulties that I could face. Kevin understood my urgency and how it important it was to our business that the data be retrieved.
Kevin, immediately set about identifying the problem, which he did in approximately 10 minutes and explained the process and procedure that was necessary to attempt to retrieve our information. Kevin, is very knowledgeable and was most communicative and really helpful. He also explained how hard drives work, how to protect use them correctly. We had a 100% successful data recovery and I cannot explain how delighted and impressed I am.
The job was completed within a very short time frame and I was kept abreast of all developments all the way through. I will be looking to purchase another hard drive shortly, and will now only deal with Payam Data Recovery. I had a fantastic customer service experience with Kevin who is simply excellent at what he does.
Adrian Chitoni
Kane from Payam Brisbane was great and easy to deal with. They definitely know what they are doing and have all the advanced tools and fancy software which can talk to the drive's firmware directly to recover nearly any faulty drive. In our case our sata hard drive would turn off during data recovery with r-studio and reply with CRC errors. They managed to recover all the data on it and clone it 1:1 to a new drive that was bootable.
Great job, reasonable pricing. And the person you talk to is actually the person who does the recovery so you don't talk to a clueless front desk person. They are definitely one of the best in their field and this is coming from an IT specialist with 20 years experience.
After my hard drive had crashed i initially thought the recovery of lost data would come easy, but soon found out this was not the case. after months of failed attempts and non return phone calls and emails from some other company's i heart about payam data recovery through the radio. the one company i should have dealt with from the beginning, the service and the knowledge the company showed me was great. i am now happy to have 100% of my data recovered and a company i know i can trust if anything had to happen in the future.
Magdalena Lapcevic
My 1T external hard drive failed while I was backing up! There were over 25 jobs in there, the hard drive was not working ... I was in a panic in my clients needed there images for an upcoming publication!!! Thank goodness for these guys!! Superb team who found all the data and in record time! HIGHLY RECOMMENDED!!!
Aaron D
Very professional outfit. Kept me informed, were prompt in getting back to me and it seems like they enjoy what they do. very satisfied with their service and work.
I will definitely recommend them to anyone that needs their data recovered from dead or defective disks.
Alex Okill
I had a burned out board on my desktop hard drive with 60Gb of data - they managed to repair the board and transfer to the data to my external drive and didn't do anything with the old drive until had confirmed that it was safe to do so.
I opted for the "economy" service which took around 3 weeks, however that was over the Christmas period too. Great service.
DebboMac
My external hard drive with all my important personal data, photos and videos just didn't boot up one day when I plugged it in it was working the day before and suddenly stopped working the next. I then took it to my local computer shop in Mandurah who tried to recover the information for me and said that it was most likely that all my data was lost and suggested I try Payam Data Recovery Services in Perth as they were the best in the business but they also did warn me that their services were not cheap. PAYAM in Perth attempted to recover my information however, it had to be sent on to the Sydney Recovery Centre. I can't remember how long the service actually took but I was so happy in receiving the phone call saying that they had managed to recover everything! FANTASTIC! I was so very grateful. I doubt any other place could have done the job they did, and you certainly can trust that they will do the best job possible. This however was back in January this year. You would think that this could not happen TWICE in one year and to the same person. However, in May this year, it happened again. This time the newly recovered hard-drive got zapped by lightning all I know was that the hard drive got really hot and then nothing. I went through the same process as before, going firstly to the Perth office who in turn sent it onto Sydney .. And what magicians they are at the Sydney Recovery Centre. They managed to recover the information for me once again. I can't thank you all enough!! It's very obvious to me now to always go to the best place first. It's worth it. If your data is important to you pay for the service DEFINITELY GO TO PAYAM DATA RECOVERY SERVICES!!!!
Kircy Jong
The service was extremely reliable and took the time to explain the problem as well as the solution. Very accommodating and friendly. Would definitely recommend.
Melanie Avion
Brilliant Service! Rescued precious data I thought was gone for ever!
Shelly L.
A simple storage device, which had worked faultlessly for a few years, decided soon after our recent office move that it was not going to boot up again. Having allowed our backup regime to fall behind by a few months, this meant a significant amount of important business data was inaccessible. Tech support from unitas manufacturer (when finally available) gave us great confidence the unit could be re-started in various ways but no confidence the data on the drive would survive the exercise. Their recommendation was Payam. of course payam was able to quickly and cost-effectively retrieve all of the data on the disk. However it was the way Craig conducted himself, without a hint of smugness or judgement, that was most impressive. The team at Payam are clearly very knowledgeable and highly skilled in this field, but at no stage were we made to feel ignorant or deficient. The whole process was carefully described, then quoted, and communication all through the exercise was timely and professional. We would have no hesitation in recommending payam, they're far better at their job than we are at backing up.
Allen S.
The staff was very professional and knowledgeable. I found their reviews on google and they were very positive. They were able to recover and save my hard drive with the files on it. Thank you! Thank you!
Stewart Routledge
Your work was great and maybe the only people in Brisbane capable of doing this.
Amanda Scott
Couldn't have asked for a better service, my hard drive couldn't be read by the computer technician, he then recommended Payam. I posted in the hard drive and received a phone call to confirm they had received it, then after only a few hours I received the call to say they could recover the data and gave me a free quote, I opted for the economy service, due to moving house, and was over the moon to hear after a few days that it was successful, they then arranged for the external hard drive and my old hard drive to sent back to me by courier. I would highly recommend Payam to anyone the service was fast, professional and I was keep up to date on progress throughout. Thanks for everything. Amanda
Caryn Maloy
After my QNAP has stopped working I called Seagate tech support as the hard drives were made by them. They told me the only place to go in New Zealand was Payam. I'm glad I did - they got all my family photos back at a much lower price than I expected. I have already told the IT guys at my work about them.
Claire Ammerman
So thrilled you could get all of my baby photos back after my 2 year old dropped my Mac Book laptop on the ground. So happy I found you after my Apple guy said it was impossible. Awesome service!
SuganyaJeyaprakash
You are very considerate and charged a reasonable amount for me since i am a student. I really appreciate that! Regarding work, it was good and got done in a reasonable time. Thank you, once again.
Cherrilyne
The work was professional, reliable and friendly and kept in touch step by step Would recommend this company to anyone, also you can negotiate payment plans to suit your budget
Vinny Chan
Excellent fast and friendly help - life saving!
I had ten years worth of family photos, videos, music and general documents on my computer when I recently upgraded. I had done the right thing and backed all of my files onto an external HDD and then formatted the old drive and gave it a new life as a gaming machine for the kids. Unfortunately, I plugged the wrong power supply into the external HDD as I went to transfer all the files onto my new PC. I knew straight away there was something wrong, as the LED didn't come on and there was that horrible smell of burning circuits. I had also bought a NAS with the new computer, so I pulled the external HDD apart and hoped to install the drive into the NAS and recover the data myself......of course that didn't work. I rang every company on the Gold Coast and Brisbane that advertised data recovery (there were alot!) but most of them didn't recover from damaged drives, while those that did wanted to charge me thousands. From there I expanded my search and found Payam in Sydney. To be honest I was wary at first because they were significantly cheaper than most others, but in the end I need not have worried. Not only did they fix the drive for the agreed price, but they called me back with progress reports....twice....without me hassling! In the end I was thoroughly impressed with their service and their prices. I would recommend them any day, and while I don't ever want to use their services again, I would use them above all others.
Grant Gittleson
Just a short email to thank you for your excellent technical service. We are a technical Integration company and usually do data recovery for our clients ourselves. When we were unable to recover any data from our clients NAS box we thought it was all lost and sent the drives to you as a last resort, not only did you recover all the data but you did so quickly and efficiently. It was a pleasure working with you and just wanted to send a short note to say thanks.
Frederick Palmer
Three other data recovery experts failed to repair my SD memory card but Payam was able to do a chip off recovery which nobody else tried and they got all of my honey moon photos back. My wife and I will never forget you - you are amazing
Sean G.
Communication from both Payam and Craig in Melbourne was outstanding; I was kep updated on the recovery via email, voice and text and had the data that I thought was lost back in less than a week!
Massimo Papa
Payam data recovery has saved my business. I went overseas and when I got back my Nas double hard drives were not working anymore, both of them. I took the hard drives, still in warranty, to the shop where I bought them, but they told me that they could not do anything, than I found Payam data recovery in Perth. In only 3 days I got all my data back up and the staff gave me tips on what to do to prevent it from happening again. Since than I have recommended them to some of my friends and they always came back very happy.
Neil Diggins
When my micro SD card broke I thought it was all over and I had lost my photos forever, however Payam managed to not only recover the vast majority of my files intact, but also many pictures I deleted years ago from previous memory cards!!! Very friendly service and the recovery process couldn't have been easier! Thank you
After a water damage incident that all but destroyed my laptop, I was in a complete panic as to what to do. I was in the middle of writing a postgraduate thesis and feared that I had lost it all, along with with all my photos, research and other various projects I had been working on for the past four years. I was referred to Payam Data Recovery by an Apple technician, and to my absolute delight (and relief!) they were able to retrieve just about everything off my hard drive! What is more, they were constantly in touch with me throughout the process with quotes, updates and general courtesy calls. I'm dedicating my degree to them! Thanks guys!
Nicole Attard
Fantastic job and service. Thank you!
Carolyn Nankervis
Thank u Payam guys & girls!!! The successful recovery of my treasured & priceless photos was very special. Thanks soooo much.
Geofdecan
Great service and end result using wes at Payam. Will recommend and use again if needed!
Klaus Hooper
I recently moved states and regrettably I didn't backup my HDD, thankfully Payam was around to recover what I thought was lost, double thumbs up for sure and if I ever have the trouble again I'll be back for the excellent service and great people at Payam Brisbane!
Mitch Graham
The staff was friendly and very professional. The most amazing part is they delivered as promised.
Beth Ammerman
I too was bitten by the "why didn't I backup my data!" regret. I thought 14 years of photos, music and business files were simply dead and gone until I discovered Payam. Great service, 100% of everything restored. It does cost, but worth it! Thanks
Annette Mi
After the death of my daughter, I had been all over Sydney and QLD to find someone who could recover the photos of my precious girl. The service I received was phenomenal and I would recommend them to anyone.
Paul Lock
Payam recovered lost information without any fuss, the staff were efficient and professional and kept me informed as to total cost and progress. I would recommend Payam to as the data recover solution to any of my friends and colleagues.
Ian Leung
Best data recovery service ever!! Don’t risk it to others, they’re overpriced and sucks! I had a hard disk broken, dead by shock, and I took it to them. They gave me a quote in 24 hrs, and started the job. It was a very hard thing to recover, as it had severe damage. It took longer than expected, however, they recovered my precious, priceless data! Payam data made my (not day), life! I even wanted to pay more than the cost! Don’t risk on other companies, best experience ever. I’ve recommend this to everyone. They can do the impossible!!! Friendly service, and always keep me update of the status. Highly recommend it. If you have loss data, don’t risk other, take it to the pros, Payam Data.
Jason Harner
Thank for your help. It had been done in a professional manner, quick and fast! My customer was extremely happy as he got back all the data he wanted
Amanda Barnes
Paolo and Vinh at Payam were amazing. Not only is their skill amazing but their customer service is 2nd to none! I delivered them my water damaged iphone with precious photos from a recent trip, and within a few days they called with good news they'd been able to recover my data. The best thing is how easy they make it. They provided me with a USB with all my files, but also an iTunes Backup file which I easily restored to my new phone with a little help on the phone from AppleCare. Thanks guys I'll definitely be recommending you to anyone who finds themselves in my position. Cheers
Johann Kelaart
Our hard drive went to sleep one day and low and behold we had no back-up. I took the drive to a local IT shop who advised the hard drive was corrupted and he did not have the technology to recover. Without hesitation he said he was confident Mark from Payam was required. Payam were so professional in their clear communication, likelihood of success and keeping me informed all the way. It took a solid 3 weeks but in the end all data was recovered. We are so grateful for this professional service and the care taken to recover all data from a seemingly dead drive. I am not a technical person, but I know it was a difficult job, but well worth the wait. Thank you, thank you, thank you. I would not hesitate to recommend Mark at Payam, but the first recommendation is - BACK UP YOUR DATA!!!
Jeremy Shellim
Quick fast and efficient. Expensive but they are the data experts and I reckon if they can't recover your data, no one can
Our business relies on digital storage and when a drive fails it can cause great concern. We recently experienced an issue with a drive that was used to store critical client data. Without hesitation we sent the drive to PAYAM Data Recovery and they have successfully recovered all data and returned it to us on a new drive. Their communication and service is professional and courteous and everything they promised was delivered. If we have any future hard drive or data recovery issues they’ll again be my first – and only - call. NextGen Studios.
Jamal
Brought in both my 2 TB Segate HDD's gave them to Mark at Payam Data Recovery in St Kilda where he only took couple of days to diagnose my problem which i found to be amazing as they had completely stopped working turns out a simple pcb fault on the drives was nothing that he could not handle and in only 2 weeks he managed to save all my files on both drives 100% for a cheap price i was so very impressed with the time and professionalism mark has showed every step of the way 10/10 would Highly Recommend this service.
Aziza Ibrahim
Really appreciated the work you did for me and recovering the data on the hard drive.
It contained photos of the first two years of my son’s life and with no other copies and backups of these at the time (I’ve since learnt my lesson) I was grateful for your service and success in recovery most of these precious memory.
Greatly appreciated and highly recommended.
Whitey
I dropped my laptop and subsequently damaged the physical HDD. I was referred to Payam Data Recovery by PLE computers in Wangara, Perth W.A. I dealt with Samantha of the Payam data recovery team in Perth and she was so helpful in explaining the process and costs involved to recover all of the data from my damaged drive. PDR had the data recovered in less than 2 weeks and I'm astonished as to the speed of the recovery and of the professional and helpful manner in which I was treated. I would definitely recommend Payam data recovery for everyone that has any data loss issues
Dave Romney
Splendid service, recovered a difficult hardware issue for a reasonable price.
Michelle
I was devastated when our hard drive consisting of 3000 photos, including our kids baby photos decided to pack it in. We were told by a friend in forensics, there was only a 10% chance of retrieving them. He asked a colleague for a recommendation & this colleague recommended Payam! Thank goodness! Keith & the team recovered ALL our photos & files!!! I was so overwhelmed I started crying! Thank you so very much Payam, from an eternally grateful & happy customer!
Mark Whitford
My lacie external hard disk drive crashed for no explicable reason after 2 years of constant use. Having an old laptop, i was using the lacie as primary data storage space. So it had all the photos of my two year old from birth to present. i backed it up 6 months ago to a new WD external drive, but 6 months is a lot of photos. I googled lacie drive data retrieval and saw Payam was in brisbane. The cost range was $250 to $2500 so i was terrified that my problem might turn out to be a tough one. i called the guys on monday and took it in. I didn't have to pay anything up front. By thursday they gave me the news that yes full data retrieval was likely. The cost was only going to be $250 for their regular service!!! i was wrapped. They said regular meant that they would get to it when they could so it could be a couple of weeks (which didn't worry me). the guys turned it around in a couple of days and i dropped in a new HDD for them to load it up and away i went. 1 very happy customer.
Sarah Hidayati
I am surprised to see how you recover the data and the good communication provided. Initially, I though the data would lost anyway.
Keep up the good work guys.
Harpreet
My laptop had crashed and I had all my uni data in the hard drive. I didn't want to lose this important data and I found Payam. Great service, friendly staff which is well technically informed. My data was saved and the price I paid was also reasonable. Thanks to Payam for the help.
Rebecca Freiberg
I was very happy with the data recovery work performed!
Maggie Sharp
The relief of hearing the news that most of my data had been recovered was huge! To potentially have lost the first three years worth of photographs of my children's life was heartbreaking but thank god, these guys managed to save it and I'm so grateful! Super professional and lovely customer service. I felt I was in good hands and I really appreciated the regular updates on how the work was progressing. Warmly recommend Payam!
