Customer's Reviews and Testimonials

Here are many more testimonials from our past clients

Uday Shivamurthy

Losing data you thought was on an external HDD = bad

Dealing with the fact that you may never get your data back = worse

Dealing with Payam = PRICELESS!!

These guys are the best in the trade.  They are extra-courteous, sincere, honest and best of all they provide TOP value for money. I lost data on a 1TB external disk drive that had two 500GB disks in it.  I didn't realise the product had hardware RAID, like an idiot I did not enable it and simply backed up data with no RAID!!!

Payam, recovered **all** my data, could not be happier - thanks a lot Payam

Anthony A Malelis

I was blown away with the service and could not be happier. I would recommend to anyone!

Emilyy_246

I can not thank these guys enough!! i was travelling overseas with a group of friends taking photos on my iphone. Sadly one of my friends lost his life overseas and on the second last day my iphone hardware malfunctioned and my phone turned into a brick, losing all our memories. i went to a shop who said it wasn't their problem and i will never get my data back. THANKFULLY for the team at PAYAM Data recovery i was able to get back all of my pictures and nearly all the data was recovered from my phone. meant so much to me, such as lovely company always kept me up to date.

(Name withheld)

Very happy with Payam service. I opted for economy option as I didn’t have any rush with recovery. What I liked most is the continuous updates on the status of data recovery. But the most important is the final result, almost everything was recovered.

Stewart E.

Once the service was completed the follow up has been great and the help in getting to understand what was recovered and what was just system files was very helpful in managing the drive.

AraKia

I dropped my hard drive and it stopped working, it had all my photos and important back ups on there, I sent it to a data recovery company who spent 3 days on it and said they could not find anything on there and that my data was gone!!! not wanting to accept this I found Payam Data recovery and sent it to them, they were able to diagnose why my drive was showing no data and bypass the encryption in a way that allowed them to get the data off they managed to save everything which was a massive relief to me and my partner! the staff where professional and courteous at all times and sensitive to the stress full situation I was in, I will forever be in debt to them for the work they did!

Josh Dalt

Highly recommend Payam Data Recovery.

Craig was professional and extremely helpful, all of my data was recovered and I was kept informed throughout the whole process.

Don't think twice if you have a dead drive with lost information, Craig and his team will have it restored with little fuss and at a reasonable price.

Shane Anderson

Payam recovered 100% of some crucial footage for our film shoot that was next to impossible to reshoot for our feature film project.

Total professionalism, great pricing and superb communication, if you need data recovery services, go to these guys first!

Stephen Todd

My hard disc crashed and I lost everything. I took it to my local computer business that I deal with and they were unable to retrieve any of the disc contents. I had not backed up the disc for the past 8 months or more and had all of my work files as well as family photo's and important emails that were lost. I sent the disc to PAYAM and they were able to retrieve all of the contents completely and at an extremely reasonable price. I had trouble retrieving one of the hidden files as I have limited knowledge in that area. I rang Kevin at PAYAM and he walked me through the steps that enabled me to access the file and retrieve the information. I found their service, advice and help to be excellent and would  highly recommend them.

Niranjan Reddy

After a new Samsung 850 Pro SSD got corrupted while I was downloading files to my Mac, Craig and Vinh in Melbourne came to the rescue and recovered 340GB worth of files that I thought I'd lost forever. It was an absolute life saver as these were critical files needed for a video job I'd just completed for an important client and the thought of a reshoot was not something I really wanted to contemplate. The knowledge and customer service was exceptional. I'd recommend Payam in a heartbeat

Aya Yamashita

I was super happy about my data recovery being done early this year. Kevin was very helpful and gave me a lot of advice. Thank you so much!

Hix

Recovered all my data from water damaged iPhone & damaged Laptop HDD. They wont let you down. Professional and efficient.

Name withheld

Many thanks for retrieving all photos deleted from an external hard drive. Your staff were calm and efficient in the face of great angst and retrieved a lifetime of memories. Thank you so much!

Justin

I would like to thank PAYAM Data Recovery and in particular Craig Nevans for the recent work they completed on my Dell XPS. Whilst Dell were happy to replace the faulty hard drive they couldn’t recover my data.  Payam was great in a number of areas. They kept me up to date via email and phone calls as the project progressed.  They were attentive as to what was required to be fixed – what data was important and what was not. Their follow up service after the job was completed was greatly appreciated.  The general advice received was also invaluable. The outcome was that all data could be recovered.  An excellent result.

Sam Diep

I am happy to say that Gray Anderson, the person I dealt with from start to finish, was friendly and professional throughout the process. I was kept informed every step of the way. All the data was recovered promptly and without fuss. I would recommend Payam data recovery service to anyone who have hard-drive problem.

Amy Mault

The server we use to store all our small business files blew up and Payam were able to do a full data recovery. They were fast, professional and communicated clearly throughout the process. Highly recommended.

Leon L.

Excellent and accurate recovery. Very prompt service. 880Gb of data fully recovered from my crashed HDD.

Merv Butterworth

My vote is that I thought your service levels were top of the class.

Jimmy Tang

My HDD died due to firmware corruption. Recovery cost $600. Great service. Easy to reach from the station.

Brad Flowers

Excellent fast and friendly help – life saving

Phil Elliott

Quick, efficient kept me well informed at every stage. Great service.

Maria Vatos

A HUGE thank you to Paolo for recovering my severely water damaged iPhone! Also the to team at Payam for their professionalism, kindness and awesome service......so refreshing! After being told by two other technicians that there was no hope......Payam found a way!!! Paolo you must be acknowledged for your tenacious will to find a solution! I now have precious photos of my children and most recently of my newborn, which I thought I had lost forever.... Words cannot explain my gratitude and will be forever grateful!!! I highly recommend Payam Data Recovery Specialists! Amazing!!!

Thank you so much!

With Warmth

Bruce Rea

It was with great relief that Payam Data Recovery were able to recover in excess of 95% of the data on my hard drive. I opted for the cheaper method of waiting but I was impressed with the service given.

Matt C.

Crushed my Mac!!! That was bad enough, thankfully Payam recovered all the data on my SSD. Terrific service and a real relief. Cheers Campbell!!

Diver ss

I went to Payam after hearing their ad on the radio, the connection on my HDD had broken off the circuit board. They gave me a free quote and within 24 hours had told me they could help. The info I have on the drive is critical for my business and they had recovered 100% of it within a few days. I can now also get the drive replaced under warranty. Thanks very much and should I ever need to use them again I won't hesitate.

Brad Cann

Friendly staff, perfect services. My 500GB hdd has MBR corrupted and I tried couple of recovery software but unsuccessful. I brought it to Payam Data Recovery with very little hope but they help me to recover everything. I would recommend this service to my friends.

Peter Juniper.

Your service was excellent and I couldn’t fault it. Communication, pricing and the processing timing was made very clear and reiterated a number of times. My dead mobile phone was processed surprisingly quickly and the data I wanted to retrieve was recovered.

Julio G.

We recently had both our Primary and backup data storage devices dine in the same week, Payam were quick, professional, communicated clearly and stuck to time frames, couldn't have had a better experience.

Name withheld

got all our business' data back - yay! can't ask for more than that.

Gilbert Rousey

My HDD (WD) was damaged when I copied some big files. I spent $89 fixing it in the local computer store (Palmy), but failed. They told me the disk was totally damaged and cannot be fixed. But the files is really important to me. So I tried it in PAYAM and they solved it, though the fee is a little bit expensive ($690). I am happy with their service.

Everything is taken

Awesome service and great people. Thanks Paolo.

Nick Ni

Had a WD mybooklive that stopped working after 3 years. Had about 700GB of data on it. Payam informed me initially that the disk was full of bad sectors and they proceeded to recover all the files. Great job.

Melanie Becker

I think you did a fabulous job – keep up the good work!

Katherine Wall

Very happy with the service, especially as I was so stressed! Payam were able to recover everything I had lost and even got my Time Machine working again so I could restore everything back onto my computer. Thanks

Raven V.

I couldn't be happier with the service I got from Payam. I saw 4 different companies before them who told me they would not be able to retrieve my lost photos. I was very distraught as I had just been on my first overseas holiday. Payam were able to get every single photo back. I would recommend them to everyone!

Name withheld

"The main board on my notebook computer collapsed while I was working overseas.  It was not able to be repaired.  I was not unduly worried as I knew that I would be able to recover all the data off my hard disk and transfer it to a new computer.

Unfortunately it was not quite as easy as that.  I was able to transfer most of my files but some key files could not be recovered.  It turned out that some files were encrypted and there was nothing that I could do to get access to the data, which included all the files needed to file my BAS return.  A few years earlier, while working on a special contract, my notebook computer had been set up as the master computer in a small network we established so that the others in the team could access our printer.  My computer had had encryption placed on the files to ensure their security.  The encryption was removed when the network was dismantled.  What I did not realise was that the encryption remained on a number of the pre-existing files.

When I returned to Australia with my non-functioning computer, the repairer suggested that Payam might be able to recover my data for me.  I took my hard disk to Payam to see what they could do for me.  A couple of hours later they rang to say that they had recovered all my data, apart from a couple of inconsequential files.  That was wonderful news as I was not relishing the prospect of attempting to reconstruct all my inadvertently encrypted files.  Payam gave me a CD with all the data files from my hard disk and I was able to transfer them to my new computer without any problems.

The recovery process was very straightforward for Payam, as my hard disk contained the encryption algorithm, and they were able to access that algorithm.  I might have been able to do something similar had I been able to find an identical computer to my non-working notebook computer, already an obsolete model, with an identical operating system, and install my hard disk on that computer.  That was an uncertain and highly stressful undertaking, so I was extremely relieved that Payam had a straightforward process to access my encrypted data.

Stephen Pittman

Given the nature of my requirements – family photos/personal files that weren’t time sensitive, but absolutely precious – I am very happy with the result, which was a 99.8% recovery – AWESOME!

Daniel Calabro

I recently lost access to my external hard drive - which cleverly had never been backed up. A lot of data was lost including hundreds of compositions I'd written over the years. My brother recommended PAYAM and I can see why. Fast, free quote, and after accepting the job was completed within a couple of days. The data was couriered back to me on a very well priced new hard drive. I highly recommend these guys, and appreciate the fast service and great communication

Michael Crichton

I called every data recovery company in town when my laptop hard drive crashed, I spoke with the guys at Payam on the phone and he was so helpful. In person they explained everything to men and showed me their prices on their web site. Great customer service and clear upfront prices.

Claire Sterling

Highly recommended. Their service is excellent. They were able to recover all of the 'lost' data and on top of that they were able to do it in a very fast timeframe. Thank you so much and we would highly recommend your services.

Ceasar Levine

I can only say wonderful things about my experience with Kevin at Payam. Kevin recovered all data on a USB drive - a happy ending. Thank you so much!

John Cassey

We are an Australian charity involved in overseas aid. All our media (video, images) for the past 6 years had been moved to an external hard drive - which then failed. Local experts referred us to Payam after being unable to recover data. Lachlan made the process of sending the disc easy and was at all times attentive, clear and professional about options. The eventual cost was beyond our means. Knowing we were a charity, Payam offered to recover the data at a substantially reduced cost and put it onto a complimentary hard drive. You guys are great!!!!!! Thank you

Colin Higginson

Very pleased with your service. Got us out of a potential huge mess.

Audrey Dyer

Thought all the photos from my iphone were gone but after having the phone for only a day, Payam had recovered all the data and sent my iphone back. Could not be happier

Erin

Fast Prompt and delivered what other companies said was impossible! High Recommended. I have been recommended their service to everyone in a similar situation. Can't fault their service.

Anika Parks

IMAC HDD failed, they got the data back fast, plain and simple. Pretty easy to get there (Queen street) Great service, Great guys! We recommend them highly!

Lloyd Doddridge

I was rapt with your service and the results. The recovered material is essential to my son’s university course and we were most appreciative both of the results and the reasonable cost of the service provided.

Joseph Vitelli

Merlin the magician would be impressed Payam’s feat of data recovery. After being told by our IT staff to trash the hard disk as recovery would not be possible, Payam excepted the challenge and delivered 100% of my data back to usable. I went from feeling that my world had ended to jubilation when I strolled through all me files- thank you so much!

billy999

Our memory card decided to pack it in right at the end of our overseas holiday :S, so we tried an unnamed data recovery company who wanted several hundred $ just to attempt the recovery! We took it to Payam and we had the data recovered,copied to a huge 32gb usb and back to us in 3days for less than 1/2 of what the other place wanted! The service was top notch and we were even given a discount because we were told our card recovery was impossible, turned out the bad news was for another customer. They recovered as much as they possibly could with our seriously stuffed card, and the overall service was much better then I would have expected.

Tia Bates

A huge thank you to Paolo for recovering my severely water damaged iPhone! also the team at Payam was very professional, kind and awesome... so refreshing! After being told by two other technicians that there was no hope... Payam found a way!!! Paolo you must be acknowledge for your tenacious will to find a solution! I now have precious photos of my children and most recently of my newborn, which I thought I had lost forever... Words cannot explain my gratitude and will be forever grateful!! Thank you so much! with warmth

Google Reviews

Sarah
Sarah

5 out of 5 stars

posted 2 months ago

I recently lost access to all the files on my SD card and feared they were gone for good. Thankfully, the team at Payam Data Recovery was able to recover everything! The entire process was smooth from start to finish. Their communication was clear and prompt, the service was friendly and professional, and everything was handled efficiently. Highly recommended if you're ever in a similar situation!

Kylie Mizzi
Kylie Mizzi

5 out of 5 stars

posted 1 month ago

My Hard drive on my laptop died recently without any warning, as such I had to replace the hard drive but doing so I lost thousands of files being a small business I could never replace.
I connected with Payam, and they were so helpful on what needed to be done, and once they received my hard drive they more or less let me know every step of the way of the process. Once finished and they had retrieved 99.9% of my files, they sent me an email and SMS letting me know of the good news and a link showing the files that had been retrieved. I will be ever so grateful to them.

Rashi Sharma
Rashi Sharma

5 out of 5 stars

posted 2 months ago

The BEST service ever. I was assisted by Tim. Tim has been absolutely amazing. From the start he was extremely informative about all the procedures and steps that would take place. His knowledge and skills are so incredible and advanced. He knows exactly what he is doing and advised me the best solutions along the whole way. He is highly experianced. He went beyond helping me understand data recovery and steps I could take in future in order to have a good backup.

My laptop (Macbook air) was fixed and I was able to receive 100% of my data back.

I am so happy with Payam ! The staff are incredibly nice.

I would highly recommend Payam to anyone who have broken their tech gadgets or are facing any issues.

BIG THANKYOU😊😊😊

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