Customer's Reviews and Testimonials

Here are many more testimonials from our past clients

Sarah Ashley

I can't recommend Payam Data Recovery highly enough. They recovered most of my data from a broken memory card that was in the worst possible condition. In fact, it crumbled when I handed it to Vinh, who straight away reassured me there was hope. And to my amazement, 99% of my photos were recovered a few weeks later. So, anyone out there who is panicking, don't stress, till you visit these guys. I also want to mention the wonderful service I received from Vinh, who called and emailed me regularly to give me up dates, as to where he and his team were at, in regards to recovering my data. Thank you so much, to Vinh, and all the wonderful staff at Payam.

Sheryl J.

My hard drive packed up. Found Payam by recommendation from friends. They did a great job of recovering all my data. Good reminder to me to backup my stuff on a regular basis. I would highly recommend them!

Cris Lovelace

I work for a big a bank (not allowed to publish the name) and the only company we trust is Payam Data Recovery. The guys in IT said they saved us a few times when we had a server crash so when my personal external hard drive fell off my desk and hit the ground really hard - I took it to Payam to have a look. The ground was - it was not as bad as I had thought. They got my photos back in about 2 days and it cost $275. I was expecting it to cost $1500+. Really friendly too from the guy at the reception desk - forgot his name, I think it was Mick

Noel Reyes

My wife and I were extremely happy with your service and with the results. Both staff members we dealt with were friendly and very informative. We were given an honest appraisal of the work required and even an option to suit our budget. That you were able to recover the data we wanted most made the experience all the more worthwhile.

Jerry

When my HDD failed I was in shock thinking “that didn’t just happen, did it?” Everything I thought was worth keeping for the past 10 years was on that Drive.  The guys at the local PC store couldn’t even read the drive, saying “it has some big problems” & suggested I give the guys at PAYAM a call & send them my HDD.  Glad I did! I now have all my data back without losing anything.  Payams communication & personalised service was excellent. If you have any HDD problems these are definitely the guys to call!

Debora Lewis

Thank you for your professional service from the first enquiry to the end result of my Data being successfully retrieved. Your staff are polite, very helpful and go the extra mile to help customers. If I ever need you services again I would not hesitate as I know my Data is in safe hands. I would strongly recommend this company to anyone that needs that special data saved from a crashed hard drive. Thanks once again.

Name withheld

Excellent Service - PAYAM successfully recovered 11 years of photos from my failed HD where others had failed.  Their service was professional and personable and worth every penny.

Reading the other reviews for PAYAM, I wasn't surprised at the string of praises and 5 star ratings...

Lauren Lime

After losing my photos on a trip of a lifetime, I was quoted $1700 from a local Canadian company to retrieve my photos due to the complicated nature of my data loss problem. Devastated, I thought my photos were lost forever. After what seemed like endless searches, I heard about Payam through an online blog and sent my broken SD card across the ocean in hopes that they could recover my memories. I chose to pursue the economy service for $300 and immediately began communication with Payam. They were able to recover my photos and have them returned to me in less than the 30 day limit and at the fraction of the cost back home. I would highly recommend this company to anybody looking to salvage photos from a damaged SD card.

Wendy (surname withheld)

I was extremely happy with the work you did for me. Your prompt service and communications about what you were doing were excellent. You saved all my photos,Thank you.

Bennie Gordon

When my Intel SSD stopped working after it went to sleep one day, I googled data recovery and Payam were the first to get back to me. They recovered everything for $600. Worth every cent. Easy to deal with.

Amy Milburn

Super happy with the experience I've had with Payam data recovery. After years of unrealistic quotes and many people telling me my data could not be recovered I finally have my data back! I would highly recommend Payam to all my family and friends!

Geoff Wells

Payam was very effective, efficient and professional in recovering all data from my MacBook Pro, good Sydney location and open to meet post business demand, (till 6pm), worth a try every data issue time!

Mudassar Hafeez

An exceptional service, uncompromised quality, excellent customer service and job well done. Highly recommended. Don't go anywhere if need your data back at any cost. Just use Payam and sit back and relax 🙂

Keep up the good work team

Uday Shivamurthy

Losing data you thought was on an external HDD = bad

Dealing with the fact that you may never get your data back = worse

Dealing with Payam = PRICELESS!!

These guys are the best in the trade.  They are extra-courteous, sincere, honest and best of all they provide TOP value for money. I lost data on a 1TB external disk drive that had two 500GB disks in it.  I didn't realise the product had hardware RAID, like an idiot I did not enable it and simply backed up data with no RAID!!!

Payam, recovered **all** my data, could not be happier - thanks a lot Payam

Ross Smith

Further to your email regarding the data recovery job you undertook for me, I want to say a huge thank you to everyone involved. Your persistence, skill and professionalism in recovering my data is very much appreciated. While the timeframe blew out and the effort required to recover the data proved to be much more than was expected, you billed me what you initially quoted and kept me informed throughout the process. Thank you again.

Jason Whitehead

Very prompt professional and courteous service. Highly recommend!

Stewart Routledge

Your work was great and maybe the only people in Brisbane capable of doing this.

Ade Newie

Professional+++, good at what they do, fast efficient, delivery. Lost 10 years of family photos, everyone else said the data was unrecoverable. Highly recommended.

Ashleigh Roome

Thanks for retrieving my holiday photos!

Paula Monteith

Great experience with Payam Data recovery! My hard drive packed up 4 years ago, and the team at Payam fixed it!! Bloody amazing. They were professional, efficient and surprisingly affordable. Highly recommend these blokes. They even got payment plan for the poor folk like myself.

Name withheld

After approaching two data recovery companies and being told in each case, after initial investigation payments were made, that the data was unrecoverable, hope was almost lost as well as the data. Payam Forensic Data Recovery was then mentioned to try. The service from start to finish was exemplary. Most of the data was recovered on essentially an unrecoverable data drive. This was remarkable as the drive has been opened and tampered with from two different companies previously in their attempts of recovery. Without hesitation I would recommend Payam for data recovery, as from my experience they are the company that got the job done, it’s as simple as that.

Jayne McCabe

I cannot rate the service provided by Payam Data Recovery highly enough! I have done a few big things in my life, such as getting married and building a house where you would reasonably expect to receive great service, but this exceeded even those!!! Payam are very transparent and upfront about the service they provide and so you can rest assured that they will do everything to get your data back. The emails I received along the way were both regular - so I never had to wonder what was going on - and they addressed every question before I had even thought of it. The shipping and payment process is simple and hassle free. This is a good, honest Australian company and the best at what they do. Thank you Payam for recovering my memories!

Ian Mansell

Amazing service from start to end. My drive data was saved! Payam held onto the drive whist I was on holiday, then followed with a call to arrange suitable delivery on my return. I wish all companies were like this.

Kathleen Hanitti

WD My passport USB fell off my table last month. After 2 PC repair shops could not help, I called WD support in the USA and they told me to go to Payam. They saved everything for me for only $275. Very helpful and friendly service, Thanks for your help!

Thomas J

Thank you Payam Data Recovery, thank you Kevin! The only company which is available all weekend. They recovered all of our lost data the same day. We are so happy that we got our world trip memories back. Worth every cent, five stars well deserved!

Janine Sabeh

The PAYAM Data recovery men are my IT hero's! l was given a quote within 24 hours and they even took the time to explain to me all my options. After being turned down by 3 other people Paolo Bileci saved the day and did so at a very affordable price! It just goes to show that not only are these men friendly and professional they are incredibly knowledgeable.

Don't waste your time/effort/money on anyone else PAYAM really are the best in the business!

Vinny Chan

Excellent fast and friendly help - life saving!

Adam S

I am very happy with the service received from Payam. They recovered most (maybe all) the data from from failed my 500gb laptop drive, and provided the service in under 48 hrs, for under $400. Although the full service price was similar to others, I selected PAYAM as they offered a sliding payment scale, meaning that I initially didn't have to put my hand too far in my pocket with no idea of the outcome. That is- the financial risk was lower. I found the staff helpful and polite on the phone,and at the office, and there was even a follow up call to see how I went. I have recommended PAYAM to several of my colleagues and will continue to do so. My experience was very good. When you balance the cost of recreating/assembling your work, the money was well spent. But it is still no substitute for an effective, confirmed backup. But you probably already know that otherwise you wouldn't be reading this review!

Troy

You get told and told everyday you should back up! yeah yeah my computers fine it wont happen to me. WRONG!!!! 6 years of family photos videos 1000's mp3, 100's emails, word docs etc all gone. The guys at Payam were amazingly confident they could get most of it back and they did and then some. Thank You Payam

Russell Lunney

Completely happy 🙂

Stephen Pittman

Given the nature of my requirements – family photos/personal files that weren’t time sensitive, but absolutely precious – I am very happy with the result, which was a 99.8% recovery – AWESOME!

Stephen Todd

My hard disc crashed and I lost everything. I took it to my local computer business that I deal with and they were unable to retrieve any of the disc contents. I had not backed up the disc for the past 8 months or more and had all of my work files as well as family photo's and important emails that were lost. I sent the disc to PAYAM and they were able to retrieve all of the contents completely and at an extremely reasonable price. I had trouble retrieving one of the hidden files as I have limited knowledge in that area. I rang Kevin at PAYAM and he walked me through the steps that enabled me to access the file and retrieve the information. I found their service, advice and help to be excellent and would  highly recommend them.

Steve Gellyn

To Wes and your team at Payam, I would like to say thank you for recovering my hard drive with all my photos and personal information on it. The service and professionalism you and your team showed is outstanding, and I will let all know!!!

Jason Harner

Thank for your help. It had been done in a professional manner, quick and fast! My customer was extremely happy as he got back all the data he wanted

Mark Irving

Awesome Job…Thanks!

Whitey

I dropped my laptop and subsequently damaged the physical HDD. I was referred to Payam Data Recovery by PLE computers in Wangara, Perth W.A. I dealt with Samantha of the Payam data recovery team in Perth and she was so helpful in explaining the process and costs involved to recover all of the data from my damaged drive. PDR had the data recovered in less than 2 weeks and I'm astonished as to the speed of the recovery and of the professional and helpful manner in which I was treated. I would definitely recommend Payam data recovery for everyone that has any data loss issues

Caryn C.

Lost photos of a holiday broke my daughter's heart. I formatted the picture card thinking the photos were on her computer. I was given Payam's number and Kevin retrieved the photos. Kevin was so professional and caring. Thank you so much.

May Lee

Excellent service! Very happy with the results. I particularly appreciated the quick 24 hr turnaround on giving me an estimate.

Philip Balfour

My iPhone stopped working for no reason. Unfortunately, I had not backed it up - the phone contained photos of my twins. I was heartbroken, I thought I would never see those photos again. Payam successfully recovered my data! I will forever be grateful. Thank you so much payam

Jye

I was very impressed with the service you offered - and in particular your communication throughout the process. You did a great job and recovered all the data from a few drives of valuable information at a price that pales in comparison to the value of the data recovered.

Name withheld

Thanks Payam for saving my bacon--and my budget. I didn't really have a choice to not recover my data, and all other avenues had turned up a non-result, or a hideously expensive result. As it is, they were able to recover all my data, at a very reasonable price. The staff were fantastic too: incredibly helpful, professional, and supportive in my time of need. Love your work, Payam!

Eddy Hartnet

We thought we'd never see our photos again. We don't regret paying the money. We should recommend Payam to others and we are pleased that the job was done very quickly too.

KishanGoonniah

I was very happy with the service provided from the free and fast assessment to the total restoration of my data on time and at a great price.

Amanda Barnes

Paolo and Vinh at Payam were amazing. Not only is their skill amazing but their customer service is 2nd to none! I delivered them my water damaged iphone with precious photos from a recent trip, and within a few days they called with good news they'd been able to recover my data. The best thing is how easy they make it. They provided me with a USB with all my files, but also an iTunes Backup file which I easily restored to my new phone with a little help on the phone from AppleCare. Thanks guys I'll definitely be recommending you to anyone who finds themselves in my position. Cheers

Paul Flood

Referred to Payam by Streetwise Mac Computer reseller with my HDD failure, and my crucial data with multimedia files was not backed up....... I found the Melbourne Manager Mark Gazzola very friendly, efficient and prompt in his service. Payam initially responded very quickly by email to my website query, and directed me to the St Kilda Rd Office for HDD drop-off. Phone follow-up to me was within 24 hours, and when I visited Payam's office, the matter was solved rapidly and Mark Gazzola showed me how to access the HDD to enable restoration, all at no charge!! Mark was even pro-active in prevention by suggesting that I organise at least duplicate external HDD back-ups, with both on and off-site storage. Great advice. Highly recommended for data recovery, and thanks again Mark and Payam.

Priscilla Barkas

Excellent service! Wes in Adelaide saved my whole hard drive! The recovery was quick and 100% of my data was saved to a new hard drive 🙂.

RoseDi

Thank you for your excellent work, after 3 attempts of trying to recover my photos from my iPhone which I had dropped in the toilet and just stopped working, Payam were able to recover everything from my very dead iPhone!!! Excellent customer service!!! Thank you so much!!!!

Peter Reidy

Excellent service, kept me up to date along the process. Absolutely no pressure to pay unless satisfied. I had wiped nearly 1000's photos from my Eurotrip and they were able to recover the majority.. very glad I decided to get their help.

Joseph Anthony

I love your work, it was fantastic service, and should you ever require it I will recommend you to the Pope for sainthood – you have performed miracles and resurrected my hard drive. I will definitely be recommending you to anyone with a data recovery problem.

Geoffrey B

My business consists of many training programs which are in PPT format. Being too busy to back up files I was faced with the inevitable when I experienced a major disc crash. Many people I spoke with, both in Australia and in Hong Kong, told me that it was a lost cause to get the information back. Not Payam. They were able to recover almost all of my information and I am incredibly grateful to them for the service they offer. Lesson 1. Backup all data Lesson 2. If the situation does go snafu get in touch with Payam

Google Reviews

Kylie Mizzi
Kylie Mizzi

5 out of 5 stars

posted 1 month ago

My Hard drive on my laptop died recently without any warning, as such I had to replace the hard drive but doing so I lost thousands of files being a small business I could never replace.
I connected with Payam, and they were so helpful on what needed to be done, and once they received my hard drive they more or less let me know every step of the way of the process. Once finished and they had retrieved 99.9% of my files, they sent me an email and SMS letting me know of the good news and a link showing the files that had been retrieved. I will be ever so grateful to them.

Rashi Sharma
Rashi Sharma

5 out of 5 stars

posted 1 month ago

The BEST service ever. I was assisted by Tim. Tim has been absolutely amazing. From the start he was extremely informative about all the procedures and steps that would take place. His knowledge and skills are so incredible and advanced. He knows exactly what he is doing and advised me the best solutions along the whole way. He is highly experianced. He went beyond helping me understand data recovery and steps I could take in future in order to have a good backup.

My laptop (Macbook air) was fixed and I was able to receive 100% of my data back.

I am so happy with Payam ! The staff are incredibly nice.

I would highly recommend Payam to anyone who have broken their tech gadgets or are facing any issues.

BIG THANKYOU😊😊😊

Tilayna M
Tilayna M

5 out of 5 stars

posted 1 month ago

I had 2 laptops that I needed data recovered from and Payam were so helpful! They got my data back from one of my laptops on the spot, and the other laptop was super fast too. They also provided good advice regarding warranty claims for the laptop and on ways to back up my data in the future. Can’t recommend them enough!

Facebook Reviews